Technology Support Specialist

Apex Systems; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee Stock Purchase Program

401K program with company match

Health Savings Account

Job summary

A leading IT services company is seeking a Technology Success Consultant for a 6-month contract in Milwaukee, WI. This role requires providing Level 1 and 2 support, managing software changes, and offering full desktop support. Ideal candidates will have at least 2 years of Help Desk experience and a related degree. Strong technical skills and ability to troubleshoot issues are essential. The position offers opportunities for professional development and a comprehensive benefits package.

Qualifications

• 2 years of Level 1 Help Desk experience required.
• Legal authorization to work permanently in the U.S. without sponsorship.
• Demonstrated success in troubleshooting in Windows environments.

Responsibilities

• Provide Level 1 and 2 support as needed.
• Manage proprietary software changes and new technology introductions.
• Full desktop support including diagnosing issues and reimaging computers.

Skills

Level 1 Help Desk experience

Troubleshooting PC-related problems

Strong technical knowledge of computers

Excellent interpersonal skills

Problem-solving abilities

Education

Associate’s degree in Computer Science or related field

Tools

Windows Operating System

Network/Server Maintenance

Job description

Overview

Job Description: Our great client in Milwaukee, WI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected].

Responsibilities

• Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
• Managing proprietary software changes and the introduction of new and highly complex technologies
• Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
• The resolution of all field computer associated problems
• Leveraging a ticketing system to manage workflow
• Working occasionally with vendors; tracking service agreements
• Maintaining appropriate inventory to get new users up and running in short order

Qualifications

To meet the basic qualifications for this role you must have:

• 2 years of Level 1 Help Desk experience
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

To be a strong fit for the Technology Success Specialist opportunity, you will have:

• An associate’s (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
• 2+ years of Level 1 and 2 Help Desk experience preferred
• Demonstrated success troubleshooting PC related problems in a Windows environment
• Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
• Answer basic troubleshooting questions for desktop computers / laptops
• Support and maintain a LAN/Server
• Install system changes
• Provide sign-on maintenance/assistance
• Set-up and maintain networked computers
• Order network office computers and track maintenance agreements
• Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
• Experience working with vendors preferred
• Ability to travel locally to the corporate and district offices

Core competencies and characteristics

• Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
• Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
• Strong written and verbal communication skills
• The ability to balance multiple priorities; strong demand management skills

EEO

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Note: This description may contain boilerplate language that appears in multiple postings. It is intended to convey the key responsibilities and qualifications for the role.