Customer Success Manager

Apex Pacific Solutions; Saint Paul (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plans with employer contrib

Professional development opportunities

Flexible work schedule

Job summary

Apex Pacific Solutions in Saint Paul, MN is seeking a Customer Success Manager to join our on-site team. This FULL_TIME role focuses on managing client relationships, providing effective support, and ensuring customers derive maximum value from our software products.

You will resolve issues, deliver training, and collaborate with Sales and Product teams to guarantee a smooth transition from sale to ongoing success.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in customer success or related role.
• Strong communication and interpersonal skills.
• Ability to manage projects and priorities.
• Experience with software products.

Responsibilities

• Provide outstanding customer support and resolve issues.
• Be primary contact for clients and ensure satisfaction.
• Collaborate with sales and product teams to ensure smooth transitions.
• Monitor customer satisfaction and drive improvements.
• Stay current with CS best practices.
• Help develop CS strategies and programs.

Skills

Customer success

Customer support

Communication skills

Problem-solving

Relationship building

Education

Bachelor's degree

Tools

Project management software

Job description

Apex Pacific Solutions, based in Saint Paul, MN, is seeking a Customer Success Manager for a FULL_TIME position with a negotiable salary. The role is open until November 22, 2026.

In this role, you'll manage client relationships, provide support, and ensure satisfaction with our software products. You'll resolve issues, offer training, and help clients maximize product value.

You'll work in a collaborative environment with the customer support team in Saint Paul, MN, where you'll be part of a dynamic and supportive team dedicated to providing excellent service to clients. The workplace is located in the heart of Saint Paul, MN, offering a comfortable and professional setting for your daily tasks. This bustling city provides a variety of amenities, including restaurants, parks, and public transportation, making it an ideal place to live and work. The office is equipped with modern technology and ergonomic furniture to ensure a productive and enjoyable work experience. You'll have the opportunity to work alongside a diverse group of professionals, each bringing their unique skills and perspectives to the table. This collaborative environment fosters innovation and creativity, allowing you to grow both personally and professionally.

The salary for this position is negotiable, and the benefits package includes comprehensive health insurance, retirement plans with employer contributions, and opportunities for professional development, such as workshops, training programs, and access to industry conferences. Additionally, the company offers a flexible work schedule and a supportive work environment that encourages work-life balance.

You must have experience in customer success or a related field, strong communication skills, and a problem-solving mindset. A degree in business, computer science, or a similar field is preferred.

What You Will Do:

• Provide outstanding customer support, helping clients navigate our software and resolve any issues they encounter.
• Act as the primary point of contact for our clients, understanding their needs and ensuring their satisfaction.
• Work closely with our sales and product teams to ensure a smooth transition from sale to customer success.
• Monitor customer satisfaction and identify areas for improvement, implementing changes as needed.
• Stay up-to-date with industry trends and best practices in customer success.
• Participate in the development and implementation of customer success strategies and programs.

What You Bring:

• A Bachelor's degree in a related field, or equivalent experience.
• Proven experience in customer success, customer support, or a related role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• A customer-centric mindset, with a passion for helping others succeed.
• Strong organizational and problem-solving skills.
• Experience with project management tools and software.