Software Support & Customer Success Rep

Maple Summit Solutions; Memphis (TN); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Job summary

Maple Summit Solutions in Memphis, TN is seeking a Customer Service Representative. In this full-time role you will handle customer inquiries, resolve issues, provide product information, assist with order processing, and troubleshoot.

You will work in a collaborative Memphis office, with a culture focused on customer satisfaction and continuous improvement. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent; minimum 1 year in customer service.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly to customers.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and in a team.

Responsibilities

• Handle incoming inquiries via phone, email, and chat with timely responses.
• Assist customers with troubleshooting and resolving software issues.
• Document interactions and maintain accurate records.
• Collaborate with product team to gather feedback and suggest improvements.
• Provide exceptional customer service to ensure satisfaction and loyalty.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Job description

Maple Summit Solutions in Memphis, TN is seeking a Customer Service Representative. In this full-time role you will handle customer inquiries, resolve issues, provide product information, assist with order processing, and troubleshoot.

You will work in a collaborative Memphis office, with a culture focused on customer satisfaction and continuous improvement. Strong communication and problem-solving skills are essential.