Soft Services Lead: Facilities & Workplace Experience

Jones Lang LaSalle Incorporated; Corvallis (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle is seeking a Soft Services Lead for its Transform program at the Corvallis campus. You will oversee day-to-day soft services, drive safety, quality, and efficiency, and partner with facilities, engineering, EHS, and suppliers to deliver exceptional employee experience onsite.

The role requires 3+ years in facilities or workplace services, strong supplier management and budget sense, and a collaborative, problem-solving mindset.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of 3rd party commercial facilities management, workplace experience services, corporate hospitality, property operations, supplier management, or a related field.
• Demonstrated experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Experience working with budgets, contracts, KPIs, SLAs, work-order systems, and operational reporting.
• Strong organizational, communication, and stakeholder-management skills.
• Ability to analyze operational issues, identify root causes, and implement sustainable solutions.

Responsibilities

• Lead the daily execution and performance of soft services across the Corvallis site. Provide operational ownership for applicable services including janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, office and common-area services, and other employee-facing facility services as assigned.
• Coordinate with Facilities, Engineering, EHS, Security, Workplace Experience, and other functional partners where service responsibilities intersect.
• Manage day-to-day relationships with assigned suppliers and service partners. Establish expectations for staffing, service quality, response, productivity, and customer experience.
• Conduct routine service inspections, quality audits, performance reviews, and corrective-action follow-up.
• Validate supplier performance against contractual obligations, KPIs, SLAs, and site-specific expectations.
• Identify recurring service gaps and drive sustainable corrective actions and supplier governance.
• Maintain a high standard for cleanliness, appearance, functionality, and readiness of employee-facing spaces.
• Partner with site stakeholders to understand changing workplace needs and adjust service delivery accordingly.
• Review service requests, employee feedback, customer satisfaction trends, and operational data to identify opportunities for improvement.
• Support site events, leadership visits, and other high-visibility activities requiring coordinated soft services support.
• Support development and management of the soft services operating budget. Review supplier spend, staffing models, consumption, and service frequencies to identify efficiency opportunities.
• Validate invoices and service delivery as appropriate.
• Identify cost avoidance, productivity improvements, and savings opportunities while protecting service quality.

Skills

Soft services leadership

Supplier management

Workplace experience

Budget experience

Communication

Stakeholder management

Education

High school diploma or GED

Bachelor's degree in hospitality management or related field

Tools

CMMS

Workplace-management software

Microsoft Office

Collaboration tools

Job description

Jones Lang LaSalle is seeking a Soft Services Lead for its Transform program at the Corvallis campus. You will oversee day-to-day soft services, drive safety, quality, and efficiency, and partner with facilities, engineering, EHS, and suppliers to deliver exceptional employee experience onsite.

The role requires 3+ years in facilities or workplace services, strong supplier management and budget sense, and a collaborative, problem-solving mindset.