Workplace Experience Director: Elevate Office Experience

Jones Lang LaSalle Incorporated; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental & Vision care

Parental leave

Paid time off

Early wage access

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Experience Director/Lead to provide superior client service, lead a team, and implement a comprehensive strategy for soft services, amenities, and operations across the account. The role focuses on delivering exceptional workplace experiences through leadership and collaboration.

You will oversee reception, on-site fitness, food services, meetings & events, mail, and other high-touch employee services while managing budgets and partnerships with

Qualifications

• Bachelor’s degree in hospitality or related field.
• 10+ years in Soft Services, Facility Management or Operations; knowledge of CRE or hospitality preferred.
• Proven leadership to manage multiple priorities in a fast-paced, matrixed environment.
• Strong analytical and financial aptitude.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Collaborate with account leadership and client stakeholders to align on the workplace experience vision and outcomes.
• Create detailed business plans with goals, timelines, resources, and steps to achieve them.
• Execute and monitor the business plan with cross-functional teams and clear guidance.
• Monitor progress with KPIs and adjust strategies based on results.
• Manage Experience Services operations and optimize procedures across the account.
• Build relationships with external vendors and consultants for programs and projects.
• Stay informed on industry trends and new technologies to improve service delivery.
• Develop and monitor workplace budgets and ensure cost-effective solutions.

Skills

Leadership

Stakeholder management

Strategic planning

Customer service

Budgeting

Vendor management

Data analysis

Communication

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated seeks a Workplace Experience Director/Lead to provide superior client service, lead a team, and implement a comprehensive strategy for soft services, amenities, and operations across the account. The role focuses on delivering exceptional workplace experiences through leadership and collaboration.

You will oversee reception, on-site fitness, food services, meetings & events, mail, and other high-touch employee services while managing budgets and partnerships with