Soft Services Lead

Jones Lang LaSalle Incorporated; Corvallis (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle is seeking a Soft Services Lead for its Transform program at the Corvallis campus. You will oversee day-to-day soft services, drive safety, quality, and efficiency, and partner with facilities, engineering, EHS, and suppliers to deliver exceptional employee experience onsite.

The role requires 3+ years in facilities or workplace services, strong supplier management and budget sense, and a collaborative, problem-solving mindset.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of 3rd party commercial facilities management, workplace experience services, corporate hospitality, property operations, supplier management, or a related field.
• Demonstrated experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Experience working with budgets, contracts, KPIs, SLAs, work-order systems, and operational reporting.
• Strong organizational, communication, and stakeholder-management skills.
• Ability to analyze operational issues, identify root causes, and implement sustainable solutions.

Responsibilities

• Lead the daily execution and performance of soft services across the Corvallis site. Provide operational ownership for applicable services including janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, office and common-area services, and other employee-facing facility services as assigned.
• Coordinate with Facilities, Engineering, EHS, Security, Workplace Experience, and other functional partners where service responsibilities intersect.
• Manage day-to-day relationships with assigned suppliers and service partners. Establish expectations for staffing, service quality, response, productivity, and customer experience.
• Conduct routine service inspections, quality audits, performance reviews, and corrective-action follow-up.
• Validate supplier performance against contractual obligations, KPIs, SLAs, and site-specific expectations.
• Identify recurring service gaps and drive sustainable corrective actions and supplier governance.
• Maintain a high standard for cleanliness, appearance, functionality, and readiness of employee-facing spaces.
• Partner with site stakeholders to understand changing workplace needs and adjust service delivery accordingly.
• Review service requests, employee feedback, customer satisfaction trends, and operational data to identify opportunities for improvement.
• Support site events, leadership visits, and other high-visibility activities requiring coordinated soft services support.
• Support development and management of the soft services operating budget. Review supplier spend, staffing models, consumption, and service frequencies to identify efficiency opportunities.
• Validate invoices and service delivery as appropriate.
• Identify cost avoidance, productivity improvements, and savings opportunities while protecting service quality.

Skills

Soft services leadership

Supplier management

Workplace experience

Budget experience

Communication

Stakeholder management

Education

High school diploma or GED

Bachelor's degree in hospitality management or related field

Tools

CMMS

Workplace-management software

Microsoft Office

Collaboration tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Soft Services Lead (P3) Transform at JLL in our work dynamics division as a Soft Services Lead on a global client account in our Technology Vertical! Our client campus in NE Corvallis is a major research, development, and manufacturing facility.

Location: Corvallis, OR 97330 (NE Jack London St + NE Lancaster St)

Work Schedule: Onsite, M-F 8:00 AM - 5:00 PM

Reports to: Facility Manager

What this job involves:

The Soft Services Lead is responsible for leading the day-to-day delivery, performance, and continuous improvement of soft services across the Corvallis site. The role provides dedicated ownership of the workplace services that directly influence employee experience, site presentation, service quality, and operational effectiveness. This position serves as the primary operational lead for soft services suppliers and internal service partners, ensuring services are delivered safely, consistently, efficiently, and in alignment with CREWS standards, contractual requirements, site expectations, and business needs. The role works closely with the Corvallis Facilities Manager and broader facilities organization while maintaining direct accountability for the performance and governance of assigned soft services programs.

What your day-to-day will look like:

• Soft Services Leadership Lead the daily execution and performance of soft services across the Corvallis site. Provide operational ownership for applicable services including janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, office and common-area services, and other employee-facing facility services as assigned. Ensure service delivery standards are clearly defined, understood, measured, and consistently achieved. Serve as the primary escalation point for soft services performance issues. Coordinate with Facilities, Engineering, EHS, Security, Workplace Experience, and other functional partners where service responsibilities intersect.
• Supplier & Performance Management Manage day-to-day relationships with assigned suppliers and service partners. Establish clear expectations for staffing, service quality, response, productivity, and customer experience. Conduct routine service inspections, quality audits, performance reviews, and corrective-action follow-up. Validate supplier performance against contractual obligations, KPIs, SLAs, and site-specific expectations. Identify recurring service gaps and drive sustainable corrective actions rather than one-time fixes. Support supplier business reviews and performance governance.
• Workplace & Customer Experience Maintain a high standard for cleanliness, appearance, functionality, and readiness of employee-facing spaces. Partner with site stakeholders to understand changing workplace needs and adjust service delivery accordingly. Review service requests, employee feedback, customer satisfaction trends, and operational data to identify opportunities for improvement. Support site events, leadership visits, and other high-visibility activities requiring coordinated soft services support.
• Financial & Resource Management Support development and management of the soft services operating budget. Review supplier spend, staffing models, consumption, and service frequencies to identify efficiency opportunities. Validate invoices and service delivery as appropriate. Identify cost avoidance, productivity improvements, and savings opportunities while protecting service quality. Support forecasting and annual planning activities related to assigned services.
• Operational Governance Maintain appropriate operating procedures, service standards, schedules, documentation, and supplier records. Ensure soft services work is properly reflected in applicable work-order, service-management, and reporting systems. Support compliance with CREWS policies, EHS requirements, site procedures, and applicable regulatory standards. Participate in site operational reviews and provide reporting on service performance, risks, trends, and improvement actions.
• Continuous Improvement Use operational data, employee feedback, inspections, and industry best practices to improve service delivery. Evaluate opportunities for automation, standardization, revised service frequencies, improved supplier models, and other efficiencies. Partner with regional teams to implement scalable soft services standards and best practices.

Required Qualifications:

• High school diploma or GED equivalent
• 3+ years of 3rd party commercial facilities management, workplace experience services, corporate hospitality, property operations, supplier management, or a related field.
• Demonstrated experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Experience working with budgets, contracts, KPIs, SLAs, work-order systems, and operational reporting.
• Strong organizational, communication, and stakeholder-management skills.
• Ability to analyze operational issues, identify root causes, and implement sustainable solutions.

Preferred qualifications:

• Ability to operate effectively in a complex corporate, technical, R&D, or similar environment preferred.
• Bachelor's degree in hospitality management, business administration, or related field
• Proficiency with workplace-management software, CMMS, collaboration tools, and Microsoft Office.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. If you’re interested in this role, please note that this position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site - Corvallis, OR, Eugene, OR, Salem, OR