Social Services Programs Coordinator

IMPACCT Brooklyn; New York (NY); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Paid time off

403(b)

529 Plan

Tuition reimbursement

Flexible Spending Account

Medical insurance

Employee Assistance Program

Fringe benefits

Job summary

IMPACCT Brooklyn is seeking a proactive Program Assistant to oversee the smooth operation of our office at 778 Myrtle Avenue. You will greet visitors, answer calls, manage supplies, and produce management-level reports to support our programs.

The ideal candidate has an associate degree, at least two years of administrative experience in social services or residential settings, and proficiency with Microsoft Office.

Qualifications

• Associate Degree or equivalent qualification.
• Minimum 2 years of administrative or office support experience; social services or residential setting preferred.
• Experience working with chronically homeless individuals facing mental health and substance use challenges a plus.
• Strong written and verbal communication skills; professional interaction with clients, colleagues, and vendors.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Fluency in English; Spanish-speaking ability preferred.

Responsibilities

• Greet visitors and clients, manage calls, screen inquiries, and direct to staff or resources.
• Maintain schedule for Case Manager Supervisor and secure confidential documents.
• Submit monthly expense reports and track program budgets.
• Oversee staff schedules, inventory, and office supplies.
• Process vendor invoices and support outreach and data input efforts.
• Perform general clerical duties and maintain client literature and forms.
• Ensure confidentiality and integrity of client information; support team operations.

Skills

Office administration

Customer service

Microsoft Office

Data entry

Communication

Organizational skills

Confidentiality

Spanish language

Education

Associate degree or equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

IMPACCT Brooklyn is seeking a proactive Program Assistant to oversee the smooth operation of our office at 778 Myrtle Avenue. You will greet visitors, answer calls, manage supplies, and produce management-level reports to support our programs.

The ideal candidate has an associate degree, at least two years of administrative experience in social services or residential settings, and proficiency with Microsoft Office.