Intake Coordinator

Good Shepherd Services; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Good Shepherd Services is seeking an Intake Coordinator in Brooklyn to manage referrals for prevention programs and monitor utilization. You will work closely with program directors to ensure referrals meet requirements and coordinate with ACS liaisons.

The role requires BA and 2 years in child welfare, with MSW preferred; Spanish speaking is a plus. Proficiency in PROMIS, Connections, and MS Office is expected. This is a 35-hour, non-exempt position in Brooklyn.

Qualifications

• BA required; MSW or related master’s degree preferred.
• 2 years’ experience in child welfare setting required; prevention experience a plus.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Commitment to a strength-based and/or youth development perspective.
• Basic computer skills; Microsoft Excel and Outlook.

Responsibilities

• Screens and monitors referrals, assigns to appropriate program.
• Maintains a shared online referral log for each program.
• Redirects inappropriate referrals to other resources.
• Follows up on referral status and ensures disposition within 10 days.
• Enters and tracks information in PROMIS database system.
• Registers Advocate cases into PROMIS database system.
• Participates in ACS Early Engagement Conferences when possible.
• Builds relationships with ACS liaisons and community contacts.
• Participates in community, agency and staff events as needed.

Skills

Child welfare experience

Spanish speaking

Strength-based/youth development

MS Office basics

Education

Bachelor's degree (BA)

MSW or related master’s degree

Tools

PROMIS

Connections

SSO-SMP systems

Microsoft Office

Excel

Outlook

Job description

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Prevention Programs provide counseling and case management services to families to help them develop strategies to thrive and succeed together as a family and not have their children removed and become part of the child welfare system. The Intake Coordinator will be responsible for taking, monitoring and tracking referrals for all Brooklyn prevention programs to ensure that the programs are fully utilized. The Intake Coordinator will actively outreach and do presentations to ACS and community resources to generate referrals.

Reports to: Senior Program Director

Location: 503 Fifth Ave. Brooklyn, NY

Hours: 35 hours, Non-exempt

Major Duties:

• Works very closely with the 2 Brooklyn Prevention Program Directors to ensure referrals meet all program requirements and utilization needs.
• Screens all telephone and walk-in referrals and assigns to appropriate program.
• Maintains a shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follows-up with program on referral status.
• Ensures all referrals have a disposition within 10 days.
• Enters and tracks all information into the PROMIS database system.
• Successfully registers Advocate cases into PROMIS database system.
• Troubleshoots challenges with Advocate cases.
• Participates in ACS Early Engagement Conferences, when possible, to assess appropriateness for prevention services.
• Initiates, builds and maintains appropriate relationships with ACS liaisons and community contacts.
• Participate in community, agency and staff events when necessary
• Any other duties, where appropriate.

Qualifications:

• BA required, MSW or related master’s degree preferred.
• 2 years’ experience in child welfare setting required, prevention experience a plus.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Must have a commitment to work from a strength based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.