CASE MANAGEMENT SUPERVISOR

Pratt Area Community Council; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

403(b) plan

Job summary

IMPACCT Brooklyn is seeking a skilled and compassionate Case Manager Supervisor to lead our Case Management team in delivering exceptional services to clients. You will ensure that all case management activities meet professional standards, fulfill funding requirements, and reflect the organization’s mission and values.

Based at Gibb Mansion and Lexington Senior Residence, you will supervise staff, oversee intake and assessments, develop service plans with clients, monitor progress, and maintain

Qualifications

• Must possess LMSW, or MSW with LMSW within six months, or LMHC with NY license.
• Minimum 3 years of experience with diverse populations.
• At least 2 years supervisory experience; residential setting preferred.
• Experience in substance use and harm reduction programs.
• Familiarity with Housing First and trauma-informed approaches.
• Excellent written and verbal English; bilingual skills a plus.

Responsibilities

• Lead and supervise case management team and ensure compliance with standards.
• Oversee reporting and ensure quality of services.
• Provide on-site supervision at Gibb Mansion Residence and Lexington Senior Residence.
• Develop service plans with clients and monitor progress.
• Complete annual psychosocial assessments and reassessments.
• Maintain confidential documentation of all case management activities.
• Collaborate with partners and state/city liaisons.
• Coordinate daily operations of the Social Service Department.

Skills

Leadership

Communication

Bilingual

Education

MSW/LMHC

Tools

MS Office

Job description

Job Summary

IMPACCT Brooklyn is seeking a skilled and compassionate Case Manager Supervisor to lead our Case Management team in delivering exceptional services to clients. In this role, you will ensure that all case management activities meet professional standards, fulfill the requirements of our funding partners, and reflect the organization’s mission and values.

Job Details

• Job Location: Social Services – 218, Brooklyn, NY 11238
• Position Type: Full Time
• Education Level: 4‑Year Degree
• Salary Range: $65,000 – $75,000 per year
• Job Shift: Day
• Job Category: Nonprofit – Social Services

Essential Duties and Responsibilities

• Ensure delivery and documentation of Case Management services in compliance with professional standards, funding requirements, and agency policies.
• Supervise direct reports, oversee internal and external reporting, and ensure quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Provide on‑site supervision at Gibb Mansion Residence and Lexington Senior Residence.
• Lead and monitor clients through the intake, orientation, and assessment process to identify service needs.
• Develop mutually agreed‑upon service plans with clients and monitor progress through case conferences, staff meetings, and regular reviews.
• Responsible for the completion of annual psychosocial assessments and reassessments for all program clients.
• Maintain accurate, confidential, and timely documentation of all case management activities.
• Develop and maintain positive relationships with clients, agency partners, community resources, and state/city liaisons.
• Provide crisis intervention and substance abuse consultation, training, and case conferencing to the social service team as needed.
• Actively participate in interdisciplinary case conferencing and maintain strong collaboration with social service staff to recommend best practices.
• Work with direct reports to create an annual calendar of recreational, social, educational, and skill‑building activities that promote client inclusion and integration.
• Collaborate with the Director to coordinate and supervise the daily operations of the Social Service Department.
• Assist in developing and implementing departmental plans, goals, and budgets; monitor expenses as required.
• Participate in job‑related training and other duties as assigned.

Qualifications

• Must possess one of the following: an LMSW; a Master’s Degree in Social Work with the expectation of obtaining an LMSW within six months of hire; or a Master’s Degree in Mental Health Counseling along with a valid LMHC or equivalent New York State license.
• Minimum 3 years of experience working with diverse populations, including older adults and individuals with behavioral health and mental health challenges.
• At least 2 years of supervisory experience; residential setting experience preferred.
• Over 2 years of experience in developing and facilitating substance use and harm reduction programs, including training, psychoeducation, and both individual and group work.
• Familiarity with the Housing First model and person‑centered, trauma‑informed, and solutions‑focused approaches.
• Strong leadership and interpersonal skills.
• Ability to work independently and thrive in a fast‑paced environment.
• Excellent written and verbal communication skills in English required.
• Proficient in MS Office and related computer applications.
• Bilingual in Spanish, Mandarin, or Cantonese is a plus.

Supervisory Responsibilities

This position provides direct supervision to the Case Management staff and is responsible for performance management, training, and onboarding of team members.

Benefits

Competitive pay, paid time off (including vacation, personal days, and holidays), 403(b) Retirement Plan, 529 College Savings Plan, Flexible Spending Account, medical insurance, Employee Assistance Program, and additional fringe benefits.

Employment Status and Scheduling

Exempt, full‑time position. Typical work schedule: Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasionally, evening or weekend work may be required, including overtime, participation in special program events, and on‑call hours to respond to urgent situations.

Physical Demands and Work Environment

This role functions within a professional office setting, combining administrative tasks with direct interaction with field participants. The role requires the ability to sit or stand for extended periods, work on a computer, and occasionally lift and carry materials weighing up to 25 pounds. Employees should be mobile and capable of visiting clients’ apartments, climbing stairs, and traveling within the community.

Equal Opportunity Employer

IMPACCT Brooklyn is an equal opportunity employer and a drug‑free workplace and complies with applicable ADA regulations. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, under applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Applicants who require an accommodation to complete the application and/or interview process should contact a management representative.