Program Assistant

LinQ Global Group; Boston (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

LinQ Global Group seeks a Program Assistant to provide administrative support to the Office of Housing Stability programs, projects and operations. The position is located at 26 Court Street and focuses on high-quality customer service and efficient office operations.

The candidate will handle data entry, file management, outreach materials, and coordination with internal teams. Strong communication, organizational skills and attention to detail are essential for success in this on-site role.

Qualifications

• Two years of full-time administrative experience, or equivalent part-time.
• Strong communication, interpersonal, organization and follow-up skills.
• Detail-oriented with ability to manage moderate complexity projects with minimal supervision.
• Experience in public administration, housing, program management or real estate preferred.
• Proficiency with MS Office, Salesforce, Google Suite and related platforms preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

Responsibilities

• Provides information to clients via phone, in-person, email, workshops, and one-on-one counselling with high customer service.
• Provides administrative support to staff related to programs, contracts and/or projects.
• Performs data entry and maintenance of electronic and hard files.
• Organises bulk mailings, advertisements, email blasts and assists with outreach efforts.
• Assists with preparation and execution of RFPs, service orders, contracts, invoices and payments.
• Prepares and tracks enrolment and commitment forms through Administration and Finance.
• Tracks and reports on program budgets, production and performance metrics.
• Conducts research and prepares reports and presentations as requested.
• Coordinate with other units or divisions to ensure telephone coverage and/or help with program efforts.
• Provides support to other units or divisions as assigned.
• Not eligible for hybrid work.

Skills

Communication

Interpersonal

Organization

Attention to detail

Follow-up

Public admin knowledge

Tools

MS Office

Google Suite

Salesforce

Job description

Program Assistant provides administrative services to Office of Housing Stability programs, projects and operations. The Program Assistant will be located at 26 Court Street.

Responsibilities

• Provides appropriate information to clients and others via phone, in-person, by email, at workshops, and through one-on-one counselling and any other program marketing or outreach efforts with the highest level of customer service possible.
• Provides administrative support to staff related to programs, contracts and/or projects.
• Performs data entry and maintenance of electronic and hard files.
• Organises and prepares bulk mailings, advertisements, email blasts and assists with other outreach efforts.
• Assists with the preparation and execution of Requests for Proposals, service orders, contracts, invoices and payments.
• Prepares and tracks enrolment and commitment forms through Administration and Finance.
• Tracks and reports on program budgets, production and performance metrics.
• Conducts research and prepares reports and presentations as requested.
• Coordinate with other units or divisions to ensure telephone coverage and/or help with various program efforts.
• Provides support/assistance to other units or divisions as assigned.
• Performs related work as required.
• Due to the operational needs of the office, this position is not eligible for hybrid work.
  

Minimum Entrance Qualifications

• At least two (2) years of full‑time, or equivalent part‑time, administrative experience. Appropriate educational substitutions may be made.
• Demonstrated communication, interpersonal, organization and follow‑up skills.
• Ability to attend to detail and initiate special projects of moderate complexity with minimum supervision
• Experience in public administration, housing, program management or real estate preferred.
• Proficiency with computer‑based office software, such as MS Office (Word and Excel), Salesforce, Google Suite and working knowledge of desktop, mobile, and web‑based platforms preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

Equal Opportunity Employer, including disabled and veterans.