Intake Coordinator

Good Shepherd Services; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Good Shepherd Services is hiring an Intake Coordinator to manage referrals for Brooklyn prevention programs and to ensure timely processing in the PROMIS system. You will track dispositions, maintain logs, and coordinate with program staff to optimize service delivery.

Qualifications include a BA (MSW preferred) and 2 years in child welfare; Spanish speaking is a plus. You will engage ACS liaisons, build community connections, and support a youth-centered, strength-based approach.

Qualifications

• BA required; MSW or related master’s degree preferred.
• 2 years’ experience in child welfare setting required; prevention experience a plus.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Commitment to strength-based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.

Responsibilities

• Screens referrals and assigns to appropriate program.
• Maintain shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follow-up with program on referral status.
• Enter and track information into PROMIS database.
• Register Advocate cases into PROMIS.
• Troubleshoot Advocate cases issues.
• Engage ACS liaisons and community contacts.
• Participate in community, agency and staff events.

Education

Bachelor's degree

MSW or related master's degree

Tools

PROMIS

Connections

SSO-SMP systems

Microsoft Excel

Outlook

Job description

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Prevention Programs provide counseling and case management services to families to help them develop strategies to thrive and succeed together as a family and not have their children removed and become part of the child welfare system. The Intake Coordinator will be responsible for taking, monitoring and tracking referrals for all Brooklyn prevention programs to ensure that the programs are fully utilized. The Intake Coordinator will actively outreach and do presentations to ACS and community resources to generate referrals.

Reports to

Senior Program Director

Location

503 Fifth Ave. Brooklyn, NY

Hours

35 hours, Non-exempt

Major Duties

• Works very closely with the 2 Brooklyn Prevention Program Directors to ensure referrals meet all program requirements and utilization needs.
• Screens all telephone and walk-in referrals and assigns to appropriate program.
• Maintains a shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follows-up with program on referral status.
• Ensures all referrals have a disposition within 10 days.
• Enters and tracks all information into the PROMIS database system.
• Successfully registers Advocate cases into PROMIS database system.
• Troubleshoots challenges with Advocate cases.
• Participates in ACS Early Engagement Conferences, when possible, to assess appropriateness for prevention services.
• Initiates, builds and maintains appropriate relationships with ACS liaisons and community contacts.
• Participate in community, agency and staff events when necessary
• Any other duties, where appropriate.

Qualifications

• BA required, MSW or related master’s degree preferred.
• 2 years’ experience in child welfare setting required, prevention experience a plus.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Must have a commitment to work from a strength based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.