Program Operations Assistant: Make Real Community Impact

Access, Inc.; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Access, Inc. is seeking a Program Assistant to support administrative operations and help keep programs running smoothly in Millbrook, NY. You will coordinate appointments, manage records, assist with intake, and support billing and daily reporting.

Ideal candidates are highly organized, service-focused, and comfortable using Microsoft Word, Excel, and Outlook. This role calls for multitasking, strong communication, and teamwork in a busy office environment.

Qualifications

• Two years of related experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Be a welcoming first point of contact by answering, screening, and directing calls.
• Support staff and the people we serve by responding to questions with professionalism and care.
• Keep information accurate and up to date through daily data entry and records maintenance.
• Coordinate doctor’s appointments and help ensure follow-ups stay on track.
• Prepare daily and weekly reports to keep teams informed and organized.
• Assist with intake screenings and help welcome new clients into our programs.
• Support client enrollment and discharge processes with accuracy and respect.
• Accept and process payments while maintaining confidentiality.
• Maintain office operations by ordering supplies and supporting day-to-day needs.
• Assist with technology and system-related needs and communicate with system users.

Skills

Organizational skills

Customer service

Communication

Team player

Tech-savvy

Tools

Microsoft Word

Excel

Outlook

Job description

Access, Inc. is seeking a Program Assistant to support administrative operations and help keep programs running smoothly in Millbrook, NY. You will coordinate appointments, manage records, assist with intake, and support billing and daily reporting.

Ideal candidates are highly organized, service-focused, and comfortable using Microsoft Word, Excel, and Outlook. This role calls for multitasking, strong communication, and teamwork in a busy office environment.