Social Services Connect Specialist - SNAP/TANF Support

State of South Carolina; South Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term and

Life Insurance for Employee, Spouse, &

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan and Deferred

Job summary

The State of South Carolina Department of Social Services is seeking a DSS Connect Specialist to join the Economic Services inbound call center in Richland County. You will perform general casework and provide customer service to constituents seeking SNAP and TANF benefits, documenting actions in CHIP/SCOSA systems, and coordinating with state and county staff to resolve issues.

Responsibilities include maintaining automated logs, handling inquiries, and participating in emergency shelter duties

Qualifications

• High School Diploma and 3 years of clerical, administrative, social work, correctional, business administration, or general business experience.
• An Associate Degree and 1 year of clerical, administrative, social work, correctional, business administration, or general business experience.
• A Bachelor's Degree or higher may substitute for required experience.

Responsibilities

• Perform general casework and customer service duties in an Economic Services inbound call center.
• Answers constituent calls regarding SNAP and TANF benefits and escalates complaints for review and resolution.
• Maintains documentation of cases and actions, and disseminates communications via CHIP/SCOSA systems.
• Maintains automated complaint databases and tracking reports to identify trends.

Skills

Customer service

Data entry

Case management

Communication

Education

High School Diploma

Associate Degree

Bachelor's Degree substitution

Job description

The State of South Carolina Department of Social Services is seeking a DSS Connect Specialist to join the Economic Services inbound call center in Richland County. You will perform general casework and provide customer service to constituents seeking SNAP and TANF benefits, documenting actions in CHIP/SCOSA systems, and coordinating with state and county staff to resolve issues.

Responsibilities include maintaining automated logs, handling inquiries, and participating in emergency shelter duties