ES DSS Connect Specialist / 61058192

State of South Carolina; Columbia (SC); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision, Long Term Disb

Life Insurance for Employee, Spouse, &

15 days annual (vacation) leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation Programs

Résumé du poste

The South Carolina Department of Social Services in Richland County is seeking a DSS Connect Specialist to perform general casework and customer service duties in an Economic Services inbound call center. Responsibilities include answering SNAP and TANF inquiries, preparing correspondences and tracking logs, documenting case actions, and coordinating with State and County DSS staff to resolve issues.

Qualifications include a High School Diploma with 3 years related experience, or an Associate

Qualifications

• High School Diploma; 3 years clerical, administrative, social work, correctional, business administration, or general business experience.
• Associate Degree; 1 year clerical, administrative, social work, correctional, business administration, or general business experience.
• Bachelor's Degree or higher may substitute for required experience.

Responsabilités

• Performs general casework and customer service duties in an Economic Services inbound call center.
• Answers constituent calls regarding SNAP and TANF benefits; escalates complaints; disseminates changes to the Economic Services Center.
• Ensures proper documentation of all cases and case actions; communicates with State and County DSS staff to facilitate action.
• Maintains automated complaint database and tracking reports; identifies county/state trends.
• Performs Red Cross shelter duty or emergency shelter duty/services as directed.

Formation

High School Diploma

Associate Degree

Bachelor's Degree substitution

Description du poste

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The DSS Connect Specialist performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor.
• Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center.
• Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process.
• Maintains automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues.
• Performs Red Cross shelter duty or other emergency shelter duty or services as directed.

A High School Diploma and three (3) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and one (1) year of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree or higher may be substituted for required experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Division

Economic Services / Richland County