ES DSS Connect Specialist / 61058184

State of South Carolina; Columbia (SC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health

Dental

Vision

Long Term Disability

Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan and Deferred Co.

Job summary

The South Carolina Department of Social Services is seeking a DSS Connect Specialist to handle general casework and customer service in an Economic Services inbound call center. You will answer SNAP/TANF inquiries, document cases in CHIP/SCOSA, and support related operations.

The role emphasizes accurate data handling, protection of PII, and collaboration with state and county staff, including potential emergency shelter duties.

Qualifications

• High school diploma and 4 years of clerical/administrative or related experience.
• Associate degree and 2 years of clerical/administrative or related experience.
• Bachelor's degree or higher may substitute for required experience.
• Must possess a valid driver's license and have access to a motor vehicle.

Responsibilities

• Performs general casework and customer service duties in an inbound call center.
• Answers SNAP and TANF benefit questions and escalates issues as needed.
• Documents cases and actions in CHIP/SCOSA systems and notifies relevant staff.
• Maintains complaint databases and tracks trends in constituent calls.
• Protects personal identifying information and supports emergency shelter duties as directed.

Skills

Customer service

Data entry

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The DSS Connect Specialist performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor.

• Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center.

• Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process.

• Maintains automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues.

• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the Agency's networks and applications by safeguarding systems, equipment and data.

• Performs Red Cross shelter duty or other emergency shelter duty or services as directed.

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree or higher may be substituted for required experience.

This application for employment with the SC Department of Social Services must be completed in its entirety.

A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Richland County