ES DSS Connect Specialist / 61055747

State of South Carolina; Columbia (SC); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Long Term Disability

Life Insurance

Zusammenfassung

The South Carolina Department of Social Services is seeking a DSS Connect Specialist to perform general casework and customer service in an Economic Services inbound call center. You will handle SNAP/TANF inquiries, document cases, and support active beneficiary services.

Responsibilities include maintaining records, safeguarding PII, and assisting with emergency shelter duties as needed. A High School Diploma with four years of related experience or an equivalent degree pathway is required.

Qualifikationen

• High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.
• Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.
• Bachelor's Degree or higher may be substituted for required experience.

Aufgaben

• Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment.
• Escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within required time frames.

Kenntnisse

Customer service

Documentation

Communication

Attention to detail

Ausbildung

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Database usage

PII handling

Jobbeschreibung

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The DSS Connect Specialist performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor.
• Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center.
• Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process.
• Maintains automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the Agency's networks and applications by safeguarding systems, equipment and data.
• Performs Red Cross shelter duty or other emergency shelter duty or services as directed.

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree or higher may be substituted for required experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Richland County