Smokehouse Pit Master & Guest Experience Lead

Lowes Foods, LLC; Wendell (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Lowes Foods, LLC is seeking a dedicated Pit Master for our Smokehouse department. You will be on the sales floor, interact with guests, and lead the team to deliver fun, engaging service while maintaining product quality and safety.

Responsibilities include sample demonstrations, merchandising, order processing, and staff training. You’ll perform meat cutting duties as needed and uphold HACCP logs, all while staying in character and driving guest satisfaction.

Qualifications

• Friendly, energetic and outgoing personality.
• Must engage guests and have fun with guests.
• Willingness to perform in front of large crowds and draw attention to the Smokehouse department.
• Ability to perform multiple tasks simultaneously.
• Ability to stay in character.
• Ability to work well with others.
• Must lift 25 lbs. consistently and 50 lbs. occasionally.
• Previous meat cutting/trimming experience.
• Culinary knowledge/background preferred.
• Ability to read and understand information and directions.
• Knowledge of deli and meat department operations.
• Ability to supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Physical stamina to bend, kneel and stand for long periods.
• Able to communicate with supervision and use computers.

Responsibilities

• Be the Pit Master on the sales floor with dedication to smoked meats.
• Engage guests and hosts to create a fun, friendly environment.
• Ensure all staff provide engaging service.
• Demonstrate superior guest service at all times.
• Handle product prep, receiving, ordering, stocking and service as needed.
• Maintain HACCP-related product information logs as necessary.
• Perform light meat cutting duties as needed.
• Operate department according to merchandising and safety standards.
• Provide guidance, orientation, training and feedback to staff.
• Conduct PA announcements and uphold department standards.
• Support sanitation and safety across the Smokehouse area.
• Maintain quality of products to Lowes Foods standards.
• Train and develop Smokehouse staff for satisfactory performance.
• Perform other duties assigned by management.

Skills

Guest engagement

Multi-tasking

Character performance

Teamwork

Meat cutting experience

Culinary knowledge

Reading & directions

Deli/meat operations

Training & supervision

Communication & selling

Adult & safety compliance

Chemistry of food safety

Computer skills

Listening & direction

18+ eligibility

Physical stamina

Tools

Computers

Job description

Lowes Foods, LLC is seeking a dedicated Pit Master for our Smokehouse department. You will be on the sales floor, interact with guests, and lead the team to deliver fun, engaging service while maintaining product quality and safety.

Responsibilities include sample demonstrations, merchandising, order processing, and staff training. You’ll perform meat cutting duties as needed and uphold HACCP logs, all while staying in character and driving guest satisfaction.