Smile Concierge & Treatment Coordinator

Greater Chattanooga Orthodontics; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Greater Chattanooga Orthodontics in Chattanooga, TN is seeking a Front Desk Concierge/Treatment Coordinator to welcome patients, manage the schedule, handle calls, verify insurance, and support administrative tasks while delivering a friendly first impression.

The role may step in as a Treatment Coordinator part-time to help new patients understand orthodontic treatment and financing options. Strong communication, reliability, and teamwork are essential.

Qualifications

• Previous dental or orthodontic front office experience strongly required.
• Bilingual Spanish and English is a plus.
• Excellent communication and interpersonal skills.
• High school diploma or equivalent required.
• Treatment Coordinator experience preferred.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer multi-line phones and respond to patient inquiries.
• Schedule and confirm appointments using Dolphin Management Software.
• Optimize the schedule to ensure smooth patient flow and clinical efficiency.
• Verify orthodontic insurance coverage and assist with billing inquiries.
• Collect and process payments, provide receipts, and explain financial policies.
• Maintain accurate and up-to-date patient records.
• Collaborate with the clinical team to ensure clear communication and smooth transitions.
• Perform other front desk administrative tasks as needed.
• Provide outstanding customer service to patients and referring facilities.
• Confidently present financing options that meet the patients’ needs.

Skills

Dental front office experience

Spanish and English bilingual

Excellent communication

Multitasking

Detail-oriented

Professional demeanor

Insurance terminology knowledge

Education

High school diploma or equivalent

Tools

Dolphin Management Software

Job description

Greater Chattanooga Orthodontics in Chattanooga, TN is seeking a Front Desk Concierge/Treatment Coordinator to welcome patients, manage the schedule, handle calls, verify insurance, and support administrative tasks while delivering a friendly first impression.

The role may step in as a Treatment Coordinator part-time to help new patients understand orthodontic treatment and financing options. Strong communication, reliability, and teamwork are essential.