Orthodontic Front Desk & Treatment Coordinator

Greater Chattanooga Orthodontics; Chattanooga (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Greater Chattanooga Orthodontics in Chattanooga, TN is seeking a reliable Front Desk Concierge/Treatment Coordinator to warmly greet patients, manage the schedule, verify insurance, and support the team with administrative tasks. This role also supports the Treatment Coordinator duties part-time, helping patients understand treatment and financing options.

The ideal candidate has dental/orthodontic front office experience, excellent communication, and a team-oriented mindset.

Qualifications

• Experience in a dental/orthodontic front office is required.
• Excellent verbal and written communication skills.
• Ability to work as part of a team and provide friendly patient service.
• Knowledge of orthodontic/dental terminology and insurance is helpful.
• Bilingual Spanish and English is a plus.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer multi-line phones and respond to patient inquiries.
• Schedule and confirm appointments using Dolphin Management Software.
• Verify orthodontic insurance coverage and assist with billing inquiries.
• Collect payments, provide receipts, and explain financial policies.
• Maintain accurate patient records and collaborate with the clinical team.
• Support front desk administrative tasks and ensure smooth patient flow.
• Present financing options to patients when appropriate.

Skills

Front office experience

Bilingual Spanish & English

Communication skills

Attention to detail

Multitasking

Professional demeanor

Dental terminology

Insurance knowledge

Treatment Coordinator experience

Education

High school diploma or equivalent

Job description

Greater Chattanooga Orthodontics in Chattanooga, TN is seeking a reliable Front Desk Concierge/Treatment Coordinator to warmly greet patients, manage the schedule, verify insurance, and support the team with administrative tasks. This role also supports the Treatment Coordinator duties part-time, helping patients understand treatment and financing options.

The ideal candidate has dental/orthodontic front office experience, excellent communication, and a team-oriented mindset.