Orthodontic Front Desk ConciergeTreatment Coordinator Full Time

Greater Chattanooga Orthodontics; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Greater Chattanooga Orthodontics in Chattanooga, TN is seeking a Front Desk Concierge/Treatment Coordinator to welcome patients, manage the schedule, handle calls, verify insurance, and support administrative tasks while delivering a friendly first impression.

The role may step in as a Treatment Coordinator part-time to help new patients understand orthodontic treatment and financing options. Strong communication, reliability, and teamwork are essential.

Qualifications

• Previous dental or orthodontic front office experience strongly required.
• Bilingual Spanish and English is a plus.
• Excellent communication and interpersonal skills.
• High school diploma or equivalent required.
• Treatment Coordinator experience preferred.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer multi-line phones and respond to patient inquiries.
• Schedule and confirm appointments using Dolphin Management Software.
• Optimize the schedule to ensure smooth patient flow and clinical efficiency.
• Verify orthodontic insurance coverage and assist with billing inquiries.
• Collect and process payments, provide receipts, and explain financial policies.
• Maintain accurate and up-to-date patient records.
• Collaborate with the clinical team to ensure clear communication and smooth transitions.
• Perform other front desk administrative tasks as needed.
• Provide outstanding customer service to patients and referring facilities.
• Confidently present financing options that meet the patients’ needs.

Skills

Dental front office experience

Spanish and English bilingual

Excellent communication

Multitasking

Detail-oriented

Professional demeanor

Insurance terminology knowledge

Education

High school diploma or equivalent

Tools

Dolphin Management Software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Join Our Team at Greater Chattanooga Orthodontics!

At Greater Chattanooga Orthodontics, we are passionate about creating confident smiles and providing outstanding patient care in a welcoming, family-friendly environment. We're looking for a reliable and professional Front Desk Concierge/Treatment Coordinator to join our team and be the friendly face that greets each patient who walks through our door.

Position Overview:

The Front Desk Concierge/Treatment Coordinator plays a key role in the daily operations of our orthodontic practice. This person is responsible for welcoming patients, managing the schedule, handling incoming calls, verifying insurance, and supporting the team with administrative tasks — all while creating a positive first and lasting impression. This person is also steps in as a Treatment Coordinator part time. The Treatment Coordinator will assist new patients in understanding the orthodontic treatment and financing options that best meet their needs. The ideal applicant would have excellent verbal and written communication skills, must be a team player, and strong desire to serve patients.

Key Responsibilities:

• Greet patients and visitors warmly and professionally
• Answer multi-line phones and respond to patient inquiries
• Schedule and confirm appointments using Dolphin Management Software
• Optimize the schedule to ensure smooth patient flow and clinical efficiency
• Verify orthodontic insurance coverage and assist with billing inquiries
• Collect and process payments, provide receipts, and explain financial policies
• Maintain accurate and up-to-date patient records
• Collaborate with the clinical team to ensure clear communication and smooth transitions
• Perform other front desk administrative tasks as needed
• Provide outstanding customer service to patients and referring facilities
• Confidently present financing options that meet the patients’ needs

Qualifications:

• Previous dental or orthodontic front office experience strongly required
• Fluent bilingual Spanish and English speaker is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and multitasking ability
• Professional, polished, and friendly demeanor
• Knowledge of orthodontic/dental terminology and insurance is helpful
• High school diploma or equivalent required
• Treatment Coordinator experience preferred

Why Work With Us?

• Supportive, team-oriented work environment
• Opportunity to grow within an established and respected orthodontic practice
• Competitive pay and benefits
• Make a real impact on patients' lives and self-confidence

Ready to Join Our Smile-Making Team?

Submit your resume and a brief cover letter highlighting your experience and why you'd be a great fit at Greater Chattanooga Orthodontics.

We look forward to meeting you!