Front Desk Coordinator I - Patient Concierge & Team Support

Smile Doctors Affiliate; Fayetteville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Smile Doctors Affiliate in Fayetteville, NC is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, manage appointments, and handle administrative tasks in a fast-paced orthodontic practice.

We value clear communication, attention to detail, and a friendly, people-first approach. Join us to support patients and collaborate with clinicians in a patient-centered environment.

Qualifications

• High School Diploma or equivalent is required.
• One year of administrative experience is preferred.
• Bilingual is a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visit, and notify the appropriate team member.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients.
• Prints/reprints appointment reminders and school/work excuses.
• Process payments and post to accounts.
• Update charts and patient information.

Skills

Verbal communication

Written communication

Active listening

Education

High School diploma or equivalent

Job description

Smile Doctors Affiliate in Fayetteville, NC is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, manage appointments, and handle administrative tasks in a fast-paced orthodontic practice.

We value clear communication, attention to detail, and a friendly, people-first approach. Join us to support patients and collaborate with clinicians in a patient-centered environment.