SMB Onboarding Strategy & Ops Associate

DoorDash, Inc.; Washington (District of Columbia); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Parental leave 16 weeks

Medical, dental, vision benefits

Paid time off & holidays

Job summary

DoorDash is seeking an SMB Onboarding Strategy & Operations professional to own the end-to-end onboarding experience for small and medium merchants, identifying process bottlenecks, building visibility dashboards, and driving scalable solutions across product and cross-functional teams to accelerate merchant launches.

You will partner with Product, Sales, Ops, and GTMT to translate workflow gaps into product requirements, monitor SLAs/OKRs, and own high-visibility improvements that impact

Qualifications

• 2+ years of experience in a fast-paced onboarding or operations role.
• Proficient in SQL with ability to derive insights from data.
• Strong cross-functional collaboration and stakeholder management skills.

Responsibilities

• Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements.
• Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross-functional partners to resolve issues and implement sustainable fixes.
• Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2027.
• Product & Tooling Guidance: Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work.
• Cross-Functional Collaboration: Partner with MXO, GTMT, IA, Sales, and Product to ensure end-to-end alignment on onboarding priorities and execution.
• Data & Insights: Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and OKRs.

Skills

SQL

Job description

DoorDash is seeking an SMB Onboarding Strategy & Operations professional to own the end-to-end onboarding experience for small and medium merchants, identifying process bottlenecks, building visibility dashboards, and driving scalable solutions across product and cross-functional teams to accelerate merchant launches.

You will partner with Product, Sales, Ops, and GTMT to translate workflow gaps into product requirements, monitor SLAs/OKRs, and own high-visibility improvements that impact