Onboarding Strategy & Ops Associate

DoorDash, Inc.; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Job summary

DoorDash is seeking an SMB Onboarding Strategy & Operations partner in New York, NY. You will own the end-to-end onboarding experience for SMB merchants, identifying process gaps, building visibility tools, and driving scalable, data-driven solutions across cross-functional teams.

The role emphasizes ownership, fast iteration, and governance to launch merchants quickly and accurately. Qualifications include 2+ years in a fast-paced environment, strong SQL/data analysis skills, collaboration, and

Qualifications

• 2+ years of experience in a fast-paced environment, building and optimizing processes from the ground up.
• Proficient in SQL and using data to uncover insights, measure impact, and inform decisions.
• Strong cross-functional collaboration and stakeholder management skills.
• Ability to diagnose root causes and translate findings into actionable, scalable solutions.
• Strategic and analytical mindset with attention to detail and execution.

Responsibilities

• Build dashboards to monitor onboarding timelines, identify delays, and surface insights to inform improvements.
• Develop a shared tracker for blocked cases and drive cross-functional fixes.
• Design onboarding workflows for new integrations (e.g., Shopify) and scale processes for SMB Retail expansion.
• Translate workflow gaps into product requirements for systems like SFDC and advocate for automation.
• Partner with cross-functional teams to align onboarding priorities and execution.
• Create dashboards to measure onboarding performance and track SLAs and OKRs.

Tools

SFDC

Job description

DoorDash is seeking an SMB Onboarding Strategy & Operations partner in New York, NY. You will own the end-to-end onboarding experience for SMB merchants, identifying process gaps, building visibility tools, and driving scalable, data-driven solutions across cross-functional teams.

The role emphasizes ownership, fast iteration, and governance to launch merchants quickly and accurately. Qualifications include 2+ years in a fast-paced environment, strong SQL/data analysis skills, collaboration, and