Remote Associate, Strategy & Ops — Merchant Onboarding

The Briefed; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

DoorDash's New Verticals team seeks an Associate on the Merchant Onboarding Strategy and Operations group to speed and smooth onboarding for grocery, retail and other stores. This remote US role focuses on dashboards, trend analysis and cross-functional alignment across Sales, Product and Onboarding.

You will design onboarding flows for integrations like Shopify, track delays, and translate workflow gaps into actionable Salesforce and tool requirements, driving measurable onboarding performance.

Qualifications

• 2+ years in a fast-paced role building processes from the ground up.
• Proficient in SQL with data-driven decision making.
• Strong cross-functional collaboration and ownership.
• Analytical with root-cause thinking and accountability.

Responsibilities

• Build dashboards for onboarding timelines and delays.
• Track blocked cases, analyze trends and coordinate with other teams.
• Design onboarding flows for new integrations such as Shopify.
• Turn workflow gaps into Salesforce and other tool requirements.
• Measure onboarding performance.
• Align Sales, Product and onboarding teams end to end.

Skills

Process building

SQL

Cross-functional collaboration

Analytical thinking

Accountability

Tools

Salesforce

Job description

DoorDash's New Verticals team seeks an Associate on the Merchant Onboarding Strategy and Operations group to speed and smooth onboarding for grocery, retail and other stores. This remote US role focuses on dashboards, trend analysis and cross-functional alignment across Sales, Product and Onboarding.

You will design onboarding flows for integrations like Shopify, track delays, and translate workflow gaps into actionable Salesforce and tool requirements, driving measurable onboarding performance.