Associate, Strategy and Operations, Merchant Onboarding and Experience

Bazeta; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

DoorDash in the United States is seeking an Associate, Strategy and Operations for Merchant Onboarding and Experience. You will own the end-to-end onboarding flow for SMB merchants, build visibility dashboards, track timelines, and drive scalable improvements to speed and accuracy.

Collaborating with Product, Sales, Ops, MXO and GTMT, you will translate workflow gaps into product requirements, automate manual steps, and measure impact with data-driven insights to accelerate merchant growth and

Qualifications

• 2+ years in a fast-paced environment.
• Experience with data-driven decision making desirable.
• Strong collaboration across functions.

Responsibilities

• Own end-to-end SMB onboarding flow and improve onboarding efficiency.
• Build dashboards to monitor onboarding timelines and SLAs/OKRs.
• Identify process bottlenecks and drive scalable process/tooling improvements.
• Translate workflow gaps into product requirements for systems like SFDC.
• Partner with Product, Sales, Ops, MXO, GTMT to align onboarding priorities and execution.

Skills

SQL

Cross-functional collaboration

Stakeholder management

Analytical mindset

Job description

# Associate, Strategy and Operations, Merchant Onboarding and ExperienceUnited States3 hours agoID 5627559Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: DoorDash## DescriptionAbout the team The New Vertical Onboarding Strategy & Operations team drives a fast, seamless onboarding experience for merchants across the SMB segments. We collaborate closely with cross-functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. Our mission is to ensure every merchant launches smoothly and efficiently, powered by data-driven insights and strong operational alignment. About the role The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross-functional teams. This role acts as the single-threaded owner for SMB onboarding, ensuring merchants are launched quickly, accurately, and with minimal friction through data-driven insights, process automation, and clear ownership alignment. Key responsibilities • Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements. • Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross-functional partners to resolve issues and implement sustainable fixes. • Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2027. • Product & Tooling Guidance: Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work. • Cross-Functional Collaboration: Partner with MXO, GTMT, IA, Sales, and Product to ensure end-to-end alignment on onboarding priorities and execution. • Data & Insights: Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and OKRs. You will report into the Manager of the Onboarding S&O pod on our Merchant Onboarding & Experience S&O team in our New Verticals Business Development organization. You’re excited about this opportunity because you will... • Drive meaningful impact by transforming how SMB merchants onboard — reducing friction, accelerating launch timelines, and improving the overall merchant experience. • Shape strategy and process from the ground up, building visibility tools, performance metrics, and scalable workflows that become the foundation for SMB onboarding excellence. • Collaborate cross-functionally with Product, Sales, Ops, and GTMT to design solutions that balance speed, quality, and automation across the onboarding journey. • Own high-visibility problem areas, using data to identify blockers and lead systemic, cross-team improvements that directly impact business growth. • Be at the forefront of innovation, helping define the future of merchant onboarding as new integrations, verticals, and tooling capabilities are unlocked in 2027 and beyond We’re excited about you because... • You have 2+ years of experience in a fast-paced environment, where you’ve built and optimized processes from the ground up. • You’re proficient in SQL and comfortable using data to uncover insights, measure impact, and inform operational or strategic decisions. • You thrive in dynamic, fast-moving environments, adapting quickly while maintaining a high bar for execution and detail. • You’re a strong cross-functional collaborator. • You’re known for your ability to “herd cats” — driving accountability, clarifying ownership, and keeping complex projects on track amid competing priorities. • You possess a strategic and analytical mindset, able to diagnose root causes and translate findings into actionable, scalable solutions. • You have exceptional communication and stakeholder management skills, capable of influencing without authority across seniority levels and functions. • You’re systems- and process-oriented, with a knack for identifying inefficiencies and translating workflow pain points into clear product or tooling requirements. • You’re impact-driven, motivated by improving merchant experiences and accelerating business outcomes through operational excellence. • You’re energized by ambiguity, eager to define structure, build visibility, and create sustainable frameworks that set the foundation for long-term success. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our commitment to diversity and inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.... Source: Jobspresso (https://jobspresso.co/job/associate-strategy-and-operations-merchant-onboarding-and-experience/)This listing comes from a partner feed. Apply on the source website.