SMB Onboarding & Adoption Manager

Connecteam; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager in Utah to lead new customers through their first and crucial phase with our product. You’ll partner with small businesses to ensure successful adoption and implementation, setting the foundation for long-term value.

You'll deliver tailored training, guide clients to quick wins, and establish usage habits that boost retention. The role requires 2+ years in SaaS onboarding and strong presentation skills, thriving in a fast-paced startup environment.

Qualifications

• 2+ years in SaaS onboarding, implementation, or customer-facing roles.
• Experience working with SMB clients is a plus.
• Strong presentation and training skills.
• Tech-savvy with the ability to learn and explain software quickly.
• Highly organized with the ability to manage multiple onboarding projects.
• Team player in a fast-paced startup.
• Positive attitude, empathy, and high energy.

Responsibilities

• Manage end-to-end SMB onboarding from kickoff to activation.
• Deliver tailored training to configure Connecteam for each client.
• Guide customers to quick wins to drive adoption.
• Establish strong usage habits to improve retention.
• Identify at-risk clients and mitigate churn.

Skills

SaaS onboarding

SMB client experience

Presentation skills

Tech-savvy

Project management

Team player

Positive attitude

Job description

Connecteam is seeking an SMB Onboarding Manager in Utah to lead new customers through their first and crucial phase with our product. You’ll partner with small businesses to ensure successful adoption and implementation, setting the foundation for long-term value.

You'll deliver tailored training, guide clients to quick wins, and establish usage habits that boost retention. The role requires 2+ years in SaaS onboarding and strong presentation skills, thriving in a fast-paced startup environment.