Strategic Restaurant Growth Partner Manager

DoorDash, Inc.; San Francisco (CA); Hybrid; USD 71,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Job summary

DoorDash, Inc. is seeking a Strategic Partner Manager II (SPM) to own and grow relationships with a portfolio of SMB restaurant partners.

You will operate with autonomy, guiding strategic conversations around growth, operations, and scaling with DoorDash, while mitigating risks and driving measurable outcomes. You will influence cross-functional teams, shape merchant insights, and contribute to initiatives that elevate partner success at scale.

Qualifications

• 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room and influence without authority.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills with complex spreadsheets and data analysis tools (Salesforce, Outreach, Tableau, Sigma).
• Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces.
• Ability to synthesize data and merchant insights into actionable recommendations.
• Collaborative mindset with experience mentoring teammates.

Responsibilities

• Own and grow strategic partnerships across a portfolio of SMB restaurant partners, driving growth and retention.
• Lead advanced merchant strategy through high-impact business reviews for scalable growth.
• Operate autonomously by adjusting account plans as conditions evolve.
• Identify and mitigate risks early and implement solutions for merchant health.
• Drive expansion by recommending and selling DoorDash products.
• Collaborate cross-functionally with Product, Operations, Sales, and other teams.
• Surface merchant insights to inform product and GTM strategies.
• Share best practices and support the development of Partner Managers.

Skills

Account management

Customer success

Executive presence

Restaurant industry

Analytics

Sales collaboration

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash, Inc. is seeking a Strategic Partner Manager II (SPM) to own and grow relationships with a portfolio of SMB restaurant partners.

You will operate with autonomy, guiding strategic conversations around growth, operations, and scaling with DoorDash, while mitigating risks and driving measurable outcomes. You will influence cross-functional teams, shape merchant insights, and contribute to initiatives that elevate partner success at scale.