SMB Customer Success Leader (Dental AI)

OVERJET; San Mateo (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation and Equity

Hybrid workplace

401k with matching program

Medical, Dental and Vision coverage

8 weeks Paid Parental Leave

Flexible Time Off

Job summary

OVERJET in San Mateo is seeking a Manager of Customer Success for their SMB sector. In this role, you will lead a team to drive customer retention, adoption, and growth, using your experience in the dental industry and customer success strategies. You will be responsible for developing comprehensive strategies and maintaining customer relationships, while collaborating internally. Competitive compensation, a hybrid workplace, and robust benefits are included, making it a great opportunity for a passionate leader in customer success.

Qualifications

• 5+ years in customer success/account management, with 2+ years in management.
• Experience with dental practices or DSOs.
• Ability to inspire and motivate a team.

Responsibilities

• Achieve retention and expansion targets for revenue.
• Recruit and train a high-performing customer success team.
• Develop customer success strategies aligned with company goals.

Skills

Customer success management

Team leadership

Communication skills

Analytical mindset

CRM software proficiency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

OVERJET in San Mateo is seeking a Manager of Customer Success for their SMB sector. In this role, you will lead a team to drive customer retention, adoption, and growth, using your experience in the dental industry and customer success strategies. You will be responsible for developing comprehensive strategies and maintaining customer relationships, while collaborating internally. Competitive compensation, a hybrid workplace, and robust benefits are included, making it a great opportunity for a passionate leader in customer success.