SMB Customer Success Leader (Dental AI)

OVERJET; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation and Equity

Hybrid workplace

401k matching

Medical, Dental, and Vision coverage

8 weeks Paid Parental Leave

Flexible Time Off

Job summary

OVERJET is seeking a Manager of Customer Success, SMB in New York City. This role involves leading a team, developing success strategies, and enhancing customer value in the dental AI domain. Candidates should have over 5 years of experience in customer success, with strong leadership and analytical skills. The position offers a hybrid work model and competitive benefits, including medical coverage and flexible PTO. Join OVERJET in driving retention and growth in dental practices.

Qualifications

• Proven track record of 5+ years in customer success or account management.
• At least 2 years of managerial experience in customer success.
• Strong knowledge of dental industry dynamics.

Responsibilities

• Hit monthly and quarterly targets for net revenue retention.
• Recruit and manage a high-performing customer success team.
• Develop customer success strategies aligned with company objectives.

Skills

Leadership skills

Customer success strategies

Interpersonal skills

Analytical mindset

CRM proficiency

Tools

Salesforce

Gainsight

Job description

OVERJET is seeking a Manager of Customer Success, SMB in New York City. This role involves leading a team, developing success strategies, and enhancing customer value in the dental AI domain. Candidates should have over 5 years of experience in customer success, with strong leadership and analytical skills. The position offers a hybrid work model and competitive benefits, including medical coverage and flexible PTO. Join OVERJET in driving retention and growth in dental practices.