Head of Customer Success - DSO

OVERJET; San Mateo (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

OVERJET is seeking a Manager of Customer Success to drive retention, adoption, and expansion within our SMB customer base. In this role, you will lead a team of Customer Success Managers, develop customer success strategies, and ensure that dental practices realize maximum value from our offerings.

The ideal candidate will have over 5 years of experience in customer success, with at least 2 years in management, alongside solid knowledge of the dental industry. Excellent interpersonal skills and an analytical mindset are essential for this role.

Qualifications

• At least 5 years in customer success or account management, including 2 years in management.
• Experience with dental practices or DSOs.
• Strong leadership and communication skills.

Responsibilities

• Achieve retention and expansion targets.
• Recruit and mentor a high-performing team.
• Develop and execute customer success strategies.
• Manage customer relationships and ensure satisfaction.
• Collaborate with cross-functional teams.
• Prepare performance reports for management.

Skills

Customer success management

Team management

Dental industry knowledge

Data analysis

CRM software proficiency

Tools

Salesforce

Gainsight

Job description

OVERJET is seeking a Manager of Customer Success to drive retention, adoption, and expansion within our SMB customer base. In this role, you will lead a team of Customer Success Managers, develop customer success strategies, and ensure that dental practices realize maximum value from our offerings.

The ideal candidate will have over 5 years of experience in customer success, with at least 2 years in management, alongside solid knowledge of the dental industry. Excellent interpersonal skills and an analytical mindset are essential for this role.