SMB Customer Success Engineer I — Remote

Procore Technologies, Inc.; Austin (TX); Remoto; USD 68.000 - 93.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity compensation

Bonus incentive compensation

Descrizione del lavoro

Procore Technologies, Inc. is seeking a Customer Success Engineer I to drive long-term value creation and adoption across our SMB customer portfolio. Remote in the US, you will collaborate with customers, Sales, Professional Services, and Product teams to maximize ROI and measurable gains.

Successful candidates will bring construction-industry experience, strong communication, and a proactive, analytical mindset to deliver impactful guidance and drive platform adoption.

Competenze

• 1+ years of direct experience in the construction sector.
• Experience with project workflows (bidding, RFIs, scheduling).
• Proven track record in customer-facing technical roles.
• Excellent written and verbal communication; able to present to diverse audiences.
• Strong analytical and problem-solving abilities.
• Rapid learning of platform architectures and cloud capabilities.
• Ability to partner with Sales and Product teams to execute customer projects.
• Bachelor’s degree or equivalent education in a relevant field.

Mansioni

• Leverage analytics and usage metrics to deliver actionable recommendations that maximize ROI and drive operational improvement.
• Architect and present value-focused solutions to accelerate software adoption.
• Keep leadership informed on roadmaps and new feature releases.
• Serve as a technical advisor guiding customers through complex needs and escalations.
• Lead product demonstrations and coordinate cross-functional resources to resolve customer needs.
• Maintain deep expertise across platform capabilities and industry standards.
• Support and mentor team members to elevate global customer engagement standards.
• Travel up to 10% domestically for on-site consultations and industry events.

Conoscenze

Construction industry experience

Customer-facing experience

Strong communication skills

Analytical and problem-solving

Cross-functional collaboration

Platform and cloud familiarity

Formazione

Bachelor’s degree in Construction Management or related field

Descrizione del lavoro

Procore Technologies, Inc. is seeking a Customer Success Engineer I to drive long-term value creation and adoption across our SMB customer portfolio. Remote in the US, you will collaborate with customers, Sales, Professional Services, and Product teams to maximize ROI and measurable gains.

Successful candidates will bring construction-industry experience, strong communication, and a proactive, analytical mindset to deliver impactful guidance and drive platform adoption.