Remote SMB Customer Success Engineer I - Construction Tech

Procore Technologies; United States; Remoto; USD 68.000 - 93.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity compensation

Bonus incentive

Descrizione del lavoro

Procore Technologies is seeking a Customer Success Engineer I to drive value and adoption across our SMB customer portfolio. This remote role is based in the US and requires CST, PST, or MST time zones.

You will collaborate with customers, Sales, Professional Services, and Product teams to maximize ROI and measurable performance gains. Responsibilities include delivering value-focused guidance, leading product demonstrations, and coordinating cross-functional resources to resolve technical

Competenze

• 1+ years of experience in the construction sector.
• Experience in customer-facing software roles.
• Knowledge of standard project workflows (bidding, RFIs, scheduling).
• Ability to translate data into actionable insights and recommendations.

Mansioni

• Deliver actionable recommendations to maximize ROI and adoption.
• Architect and present value-focused solutions to drive software adoption.
• Keep leadership informed on roadmaps and new feature releases.
• Guide customers through complex technical needs and escalations.
• Lead product demonstrations and coordinate cross-functional resources.
• Maintain deep expertise across platform capabilities and services.
• Mentor team members and help refine processes across the org.
• Travel up to 10% domestically for on-site consultations.

Conoscenze

Construction domain knowledge

Customer-facing experience

Analytical thinking

Communication skills

Cross-functional collaboration

Formazione

Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science

Descrizione del lavoro

Procore Technologies is seeking a Customer Success Engineer I to drive value and adoption across our SMB customer portfolio. This remote role is based in the US and requires CST, PST, or MST time zones.

You will collaborate with customers, Sales, Professional Services, and Product teams to maximize ROI and measurable performance gains. Responsibilities include delivering value-focused guidance, leading product demonstrations, and coordinating cross-functional resources to resolve technical