SMB Account Management Leader | Growth & Quota

Rippling; Seattle (WA); On-site; USD 180,000 - 200,000; Full time

Job summary

Rippling in Seattle, WA, is seeking a Manager for SMB Account Management to lead a US-based team of account managers. You will coach, develop, and drive quota attainment while promoting internal advancement.

The role partners with senior leadership and requires hands-on collaboration across the organization. You will hire, train, and guide your team to optimize customer engagements, with a focus on growth and scalable processes.

Qualifications

• Minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Proven track record as a top-performing account manager or sales executive.
• Demonstrated ability to hit team quotas via new product sales and upgrades.
• Excellent communication skills and ability to build trust with diverse stakeholders.
• Hands-on, proactive approach with ability to handle multiple projects.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment.
• Provide leadership, training, and pace setting for high performance.
• Set targeted goals for team members to foster growth and development.
• Identify and implement strategies to improve performance and scale best practices.
• Oversee client engagements and ensure consistent sales and client success processes.
• Directly manage and resolve customer escalations.
• Collaborate with leadership to drive company growth.

Skills

Team leadership

Top performer

Quota attainment

Strong communicator

Hands-on

Highly organized

Integrity

Challenge status quo

Job description

Rippling in Seattle, WA, is seeking a Manager for SMB Account Management to lead a US-based team of account managers. You will coach, develop, and drive quota attainment while promoting internal advancement.

The role partners with senior leadership and requires hands-on collaboration across the organization. You will hire, train, and guide your team to optimize customer engagements, with a focus on growth and scalable processes.