Director, SMB Channel Account Management (Remote)

Rippling; San Francisco (CA); Hybrid; USD 280,000 - 300,000; Full time

Job summary

Rippling is seeking a Director of Account Management to lead the remote US-based SMB channel team, coaching Account Managers to meet quota and drive revenue growth. You will define lifecycle events for customers, set strategic objectives, and manage performance metrics across three SMB verticals.

You will hire, train, and develop a high-performing team, expand revenue opportunities, and collaborate with leadership to refine our GTM strategy while maintaining strong customer relationships in a

Qualifications

• A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Previous experience as a top-performing account manager or sales executive.
• Proven track record of team quota-attainment via new product sales and upgrades.
• Great with numbers including strong analytical skills.
• Highly effective communicator with good people instincts and the ability to build trust with a diverse group inside and outside the company.
• Hands-on, entrepreneurial approach with the ability to manage multiple projects and learn quickly.
• Highly organized, self-motivated and detail-oriented with strong follow-through.
• High integrity and commitment to building a great company for the long term.

Responsibilities

• Build strong account management teams that consistently meet and exceed quota.
• Define and manage key customer lifecycle events for the SMB segment across three distinct verticals.
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting.
• Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities.
• Create, monitor, and manage key performance metrics.
• Find innovative and creative ways to improve and increase performance.
• Implement best practices to support consistent and consultative sales and client success processes.
• Develop and refine an effective go-to-market strategy as we expand.
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done.

Job description

Rippling is seeking a Director of Account Management to lead the remote US-based SMB channel team, coaching Account Managers to meet quota and drive revenue growth. You will define lifecycle events for customers, set strategic objectives, and manage performance metrics across three SMB verticals.

You will hire, train, and develop a high-performing team, expand revenue opportunities, and collaborate with leadership to refine our GTM strategy while maintaining strong customer relationships in a