Director, SMB Channel Account Management

Rippling; New York (NY); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Equity

Job summary

Rippling is seeking a pragmatic, growth-minded Director of Account Management to lead our remote US SMB channel team. You will coach and develop account managers, staff and guide teams to meet growth, margin, and customer retention targets.

You will define lifecycle events, set goals and quotas, monitor metrics, and collaborate with leadership to expand our go-to-market strategy. This hands-on role requires strong leadership, analytical ability, and an entrepreneurial drive.

Qualifications

• Minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Proven track record of team quota attainment via new product sales and upgrades.
• Strong leadership and people-management skills.

Responsibilities

• Build strong account management teams that meet and exceed quota.
• Define and manage key customer lifecycle events for the SMB segment across verticals.
• Provide leadership, hiring, training and pace-setting for the team.
• Develop targeted goals and quotas to expand revenue opportunities.
• Create and monitor key performance metrics.
• Improve performance through innovative approaches.
• Implement best practices for consultative sales and client success processes.
• Develop and refine go-to-market strategies as we expand.
• Collaborate with leadership to execute initiatives.

Skills

People management

Quota attainment

Analytical skills

Effective communication

Leadership

Growth mindset

Job description

Rippling is seeking a pragmatic, growth-minded Director of Account Management to lead our remote US SMB channel team. You will coach and develop account managers, staff and guide teams to meet growth, margin, and customer retention targets.

You will define lifecycle events, set goals and quotas, monitor metrics, and collaborate with leadership to expand our go-to-market strategy. This hands-on role requires strong leadership, analytical ability, and an entrepreneurial drive.