Growth-Oriented SMB Account Management Leader

Rippling, Inc.; Seattle (WA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Rippling, Inc. is seeking a Manager for SMB Account Management (Partner Referred Business) to lead the US-based Account Management team. You will coach and develop Account Managers, drive monthly quota attainment, and promote internal growth within a fast-growing company.

You will report to the Director of SMB Account Management and collaborate with the Account Management leadership team to scale customer success and revenue.”

Qualifications

• Minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Previous experience as a top-performing account manager or sales executive.
• Proven track record of team quota-attainment via new product sales and upgrades.
• Highly effective communicator with good people instincts.
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly.
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small.
• High integrity individual who’s enthusiastic about building a great company for the long term.
• Courage to challenge the status quo when logic and reason require it.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment.
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting.
• Develop specific and targeted goals for contributors on your team to help them grow and develop.
• Find innovative and creative ways to improve and increase performance.
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale.
• Support consistent and consultative sales and client success processes.
• Directly manage and resolve customer escalations.
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done.

Skills

Sales leadership

Account management leadership

Quota attainment

Customer relationship

Communication

Strategic thinking

Job description

Rippling, Inc. is seeking a Manager for SMB Account Management (Partner Referred Business) to lead the US-based Account Management team. You will coach and develop Account Managers, drive monthly quota attainment, and promote internal growth within a fast-growing company.

You will report to the Director of SMB Account Management and collaborate with the Account Management leadership team to scale customer success and revenue.”