Remote Director, SMB Channel Account Management

Rippling; Chicago (IL); Remote; USD 265,000 - 300,000; Full time

Job summary

Rippling seeks a pragmatic, growth-minded Director of Account Management for the SMB Channel to lead remote US-based teams. You will coach and develop SMB Account Managers, staff and direct the teams to meet growth, margin, and retention goals.

You will define lifecycle events, set goals, and implement best practices across the channel. This is a high-visibility leadership role with ownership of go-to-market execution and cross-functional collaboration.

Qualifications

• 5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Proven track record of meeting or exceeding quotas through new product sales and upgrades.
• Strong numerical/analytical abilities and data-driven decision making.
• Excellent communication skills, with the ability to work with diverse groups.

Responsibilities

• Build strong account management teams that consistently meet and exceed quota.
• Define and manage key customer lifecycle events for the SMB segment across three verticals, tracking outcomes.
• Provide leadership including hiring, training, and pacing of the team.
• Develop targeted goals and quotas to expand revenue opportunities.
• Create and monitor key performance metrics to drive results.
• Implement best practices for consultative sales and client success processes.
• Develop and refine an effective go-to-market strategy as we expand.
• Collaborate with leadership to take an entrepreneurial approach and get things done.

Skills

Team leadership

Quota attainment

Sales/Account Mgmt

Analytical skills

Communication

Hands-on

Organized

Integrity

Entrepreneurial mindset

Job description

Rippling seeks a pragmatic, growth-minded Director of Account Management for the SMB Channel to lead remote US-based teams. You will coach and develop SMB Account Managers, staff and direct the teams to meet growth, margin, and retention goals.

You will define lifecycle events, set goals, and implement best practices across the channel. This is a high-visibility leadership role with ownership of go-to-market execution and cross-functional collaboration.