Growth-Driven SMB Account Management Lead

Rippling; San Francisco (CA); On-site; USD 180,000 - 200,000; Full time

Job summary

Rippling is seeking a Manager for SMB Account Management (Partner Referred Business) to lead our US-based Account Management team in delivering strong quota attainment and effective client outcomes. The role involves coaching, developing, and promoting account managers within a fast-growing environment.

You will report to the Director of SMB Account Management and collaborate with the leadership team to scale processes and build a high-performing, partner-focused organization across the US.

Qualifications

• 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Proven track record of quota attainment via new product sales and upgrades.
• Highly effective communicator with the ability to work with a diverse group inside and outside the company.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment
• Hire, train, and pace-set a high-performance team
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on set piece customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes
• Directly manage and resolve customer escalations
• Collaborate with leadership to drive initiatives across the organization

Skills

Team leadership

Account management

Sales experience

Communication

Project management

Job description

Rippling is seeking a Manager for SMB Account Management (Partner Referred Business) to lead our US-based Account Management team in delivering strong quota attainment and effective client outcomes. The role involves coaching, developing, and promoting account managers within a fast-growing environment.

You will report to the Director of SMB Account Management and collaborate with the leadership team to scale processes and build a high-performing, partner-focused organization across the US.