SMB Account Management Leader — Growth, Coaching & Impact

Rippling; San Francisco (CA); On-site; USD 180,000 - 200,000; Full time

Job summary

Rippling in San Francisco, CA, is seeking a growth-minded Sales Manager to lead the US-based SMB Account Management team. As first-line manager, you will coach and develop Account Managers, drive monthly quotas, and guide talent development for promotion in a fast-growing company.

You will report to the Director of SMB Account Management and partner with leadership to scale high-performance client engagements, optimize processes, and ensure cross-functional collaboration across sales and

Qualifications

• Proven leadership experience coaching and developing a sales or account management team.
• Track record of hitting or exceeding team quota targets through new product sales and upgrades.
• Strong communication skills with the ability to build trust across a diverse group.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment.
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting.
• Develop specific and targeted goals for contributors on your team to help them grow and develop.
• Find innovative and creative ways to improve and increase performance.
• Execute, iterate and improve on 'set piece' customer engagements to develop best practices that scale.
• Support consistent and consultative sales and client success processes.
• Directly manage and resolve customer escalations.
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done.

Skills

Team leadership

Quota attainment

Sales coaching

Communication

Job description

Rippling in San Francisco, CA, is seeking a growth-minded Sales Manager to lead the US-based SMB Account Management team. As first-line manager, you will coach and develop Account Managers, drive monthly quotas, and guide talent development for promotion in a fast-growing company.

You will report to the Director of SMB Account Management and partner with leadership to scale high-performance client engagements, optimize processes, and ensure cross-functional collaboration across sales and