Remote SMB Channel Director, Account Management

Rippling, Inc.; Chicago (IL); Remote; USD 265,000 - 300,000; Full time

Job summary

Rippling, Inc. is seeking a Director of Account Management for the SMB Channel to lead and scale our remote US-based SMB Account Management team.

You will coach and develop Account Managers across channels to meet growth, margin, and retention goals, shaping lifecycle events for customers across segments. You will recruit, train, and lead a high-performance team, set targets, and drive revenue through strategic initiatives while maintaining a customer-centric approach and strong cross-functional

Qualifications

• Minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Proven track record as a top-performing account manager or sales executive.
• Strong ability to drive quota attainment through new product sales and upgrades.
• Excellent numerical and analytical skills.
• Highly effective communicator with strong people instincts.
• Hands-on leader who can handle a range of projects beyond comfort zone.
• Highly organized, self-motivated, and detail-oriented.
• High integrity and a long-term, growth-focused mindset.
• Courage to challenge the status quo when needed.

Responsibilities

• Build strong account management teams that consistently meet and exceed quota.
• Define and manage key customer lifecycle events for the SMB segment across three verticals and track outcomes.
• Provide leadership and direction to a high-performance team including hiring, training, and pace setting.
• Develop specific goals and quotas to expand and accelerate revenue opportunities.
• Create, monitor, and manage key performance metrics.
• Find innovative ways to improve and increase performance.
• Implement best practices to support consultative sales and client success processes.
• Develop and refine an effective go-to-market strategy as we expand.
• Collaborate with leadership to execute initiatives and drive results.

Skills

Account management leadership

Sales leadership

Analytics

Communication

Team coaching

Quota attainment

Job description

Rippling, Inc. is seeking a Director of Account Management for the SMB Channel to lead and scale our remote US-based SMB Account Management team.

You will coach and develop Account Managers across channels to meet growth, margin, and retention goals, shaping lifecycle events for customers across segments. You will recruit, train, and lead a high-performance team, set targets, and drive revenue through strategic initiatives while maintaining a customer-centric approach and strong cross-functional