SmartCOMM Engineer

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 


401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts (membership, ins.,

Job summary

AAA Auto Club Enterprises in Coppell, TX is seeking a SmartCOMM Engineer to design, build, test, and maintain templates that generate policy, billing, and correspondence documents for insurance and business operations.

The ideal candidate has hands-on SmartCOMM Designer experience (Thunderhead) and a strong background in enterprise document composition, with legacy CCM platform experience a strong asset. You will work in an Agile environment to deliver compliant, multi-channel outputs.

Qualifications

• Hands-on SmartCOMM Designer experience (Thunderhead) or equivalent CCM platform.
• Strong understanding of document composition: templates, content library, data mapping, multi-channel output.
• Experience in insurance/banking or regulated industries producing customer-facing correspondence.

Responsibilities

• Design, build, and unit-test SmartCOMM templates, content blocks, and business rules.
• Migrate logic from legacy composition platforms as needed.
• Build and validate data mappings between source systems and templates.
• Configure and test multi-channel output (print, PDF, email, portal).
• Collaborate with QA and business analysts to define test cases and resolve defects.
• Troubleshoot production issues related to document generation and data population.
• Document designs, mappings, and test evidence per standards.
• Collaborate with Guidewire composition/orchestration teams for document triggers integration.
• Participate in Agile/Scrum ceremonies and provide effort estimates.
• Support release activities including migration planning and deployment validation.

Skills

SmartCOMM Designer

Agile/Scrum

Data mapping

Troubleshooting

Tools

Thunderhead

Guidewire

Job description

Job Summary

We are hiring a SmartCOMM Engineer to join the Applications team, responsible for designing, building, testing, and maintaining SmartCOMM templates, data mappings, and output configurations that generate policy, billing, and correspondence documents for insurance and business operations. The ideal candidate has hands-on SmartCOMM Designer experience and a strong background in enterprise document composition, with prior experience on legacy CCM platforms considered a strong asset.

Job Summary

We are hiring a SmartCOMM Engineer to join the Applications team, responsible for designing, building, testing, and maintaining SmartCOMM templates, data mappings, and output configurations that generate policy, billing, and correspondence documents for insurance and business operations. The ideal candidate has hands-on SmartCOMM Designer experience and a strong background in enterprise document composition, with prior experience on legacy CCM platforms considered a strong asset.

Job Duties

• Design, build, and unit-test SmartCOMM templates, content blocks, and business rules using SmartCOMM Designer.
• Build, remediate, and enhance SmartCOMM templates and business rules, including migrating logic from legacy composition platforms as needed.
• Build and validate data mappings (XML/JSON) between source systems (policy administration, billing, claims) and SmartCOMM templates.
• Configure and test multi-channel output (print, PDF, email, portal) ensuring consistent rendering and compliance with brand/regulatory standards.
• Partner with QA and business analysts to define test cases, execute SIT/UAT cycles, and resolve defects.
• Troubleshoot production issues related to document generation, formatting, fonts, and data population.
• Document technical designs, mapping specifications, and unit test evidence per program standards.
• Collaborate with the Guidewire composition/orchestration teams where document triggers integrate with policy workflows.
• Participate in Agile/Scrum ceremonies (sprint planning, stand-ups, backlog refinement) and provide effort estimates.
• Support release activities including migration planning, deployment validation, and post-release monitoring.

Qualifications

• 5+ years of hands-on experience with SmartCOMM (Smart Communications) Designer — including experience under its prior product name, Thunderhead — or equivalent CCM platform, with strong willingness/ability to ramp quickly on SmartCOMM.
• Solid understanding of document composition concepts: templates, content library, business rules, data mapping, and multi-channel output.
• Experience working in an insurance, banking, or other regulated industry producing customer-facing correspondence (policy documents, statements, notices) preferred.
• Strong analytical and debugging skills; comfortable tracing data issues from source system through to rendered output.
• Excellent written and verbal communication skills; able to work directly with business stakeholders on requirements.
• Experience in Agile/Scrum delivery environments.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify