Product Manager, Consultant

Blue Shield of CA; Redding (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Blue Shield of CA is looking for a Product Manager, Consultant to lead the Smart Communications suite of products and enhance the member experience. This role requires strong collaboration with stakeholders, process optimization skills, and a minimum of 6 years in Product Management. Candidates should have a background in business, finance, or public health, and experience with Smart Communications products is preferred.

This position follows a hybrid work model, requiring in-office attendance for collaboration two days a week, while considering individual circumstances.

Qualifications

• Minimum 6 years of experience in Product Management or related fields.
• Demonstrated ability to manage a composition platform suite end-to-end.
• Strong understanding of transactional output technology.

Responsibilities

• Own the Smart Communications suite and lead platform strategy.
• Partner closely with content teams and IT for digital-first correspondence.
• Optimize platforms to enhance transactional communications.

Skills

Product Management

Stakeholder management

Process optimization

Agile methodologies

Excellent communication

Education

BA/BS in Business, Finance, Economics, Public Health, or IT

Graduate degree (e.g., MBA)

Tools

Smart Communications products

Job description

Your Role

The Health Plan Correspondence (HPC) Content & Composition team, part of Member Experience Transformation, manages controls, requirements, features, prioritization, and sequencing to enhance Blue Shield's transactional communications, including ID cards, bills, and EOBs. The Product Manager, Consultant reports to the Sr. Manager, Product Management and owns the Smart Communications suite (SmartCOMM, SmartIQ, SmartPath, SmartHUB), leading platform strategy, roadmap, feature prioritization, and stakeholder alignment. This role partners closely with content/composition teams and IT to optimize platforms and support a digital-first correspondence strategy. We seek leaders who drive results through critical thinking, teamwork, and continuous learning, while fostering individual and organizational growth.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Minimum 6 years of experience in Product Management, Management Consulting, or Entrepreneurship.
• Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology, or equivalent experience.
• Graduate degree (e.g. MBA) is highly desirable.
• Experience with Smart Communications products (SmartCOMM, SmartIQ, SmartPath, SmartHUB) strongly preferred, with demonstrated ability to own and manage a composition platform suite end-to-end.
• Deep understanding of transactional output technology and formats such as batch, XML, JSON, XSD, Elastic, and ERM preferred.
• Strong process optimization skills to enhance efficiency, accuracy, and scalability.
• Excellent communication, stakeholder management, and vendor relationship skills.
• Experience with agile methodologies and product management tools for backlog management and roadmap execution.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in‑office time based on business need.