SmartCOMM Engineer

AAATX AAA Texas LLC; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Texas is seeking a SmartCOMM Engineer to join the Applications team. You will design, build, test, and maintain SmartCOMM templates, data mappings, and output configurations for policy documents, notices, and bills. Experience with legacy CCM platforms and SmartCOMM Designer is essential.

Travel modestly for off-site meetings. The role requires hands-on CCM experience, strong analytical skills, and collaboration with QA, business analysts, and guidewire teams in an Agile

Qualifications

• 5+ years hands-on SmartCOMM Designer experience or equivalent CCM platform experience (Thunderhead).
• Solid understanding of document composition concepts: templates, content library, business rules, data mapping, multi-channel output.
• Experience in insurance/banking or regulated industries producing customer‑facing correspondence.

Responsibilities

• Design, build, and unit-test SmartCOMM templates, content blocks, and business rules using SmartCOMM Designer.
• Build, remediate, and enhance SmartCOMM templates and business rules, migrate logic from legacy platforms as needed.
• Build and validate data mappings (XML/JSON) between source systems and SmartCOMM templates.
• Configure and test multi-channel output (print, PDF, email, portal) ensuring compliance with brand/regulatory standards.
• Collaborate with QA/BA to define test cases, execute SIT/UAT, and resolve defects.
• Troubleshoot production issues related to document generation, formatting, and data population.

Skills

SmartCOMM Designer

Document composition

Agile/Scrum

Data mapping

Tools

Thunderhead

Job description

SmartCOMM Engineer Job Summary

We are hiring a SmartCOMM Engineer to join the Applications team, responsible for designing, building, testing, and maintaining SmartCOMM templates, data mappings, and output configurations that generate policy, billing, and correspondence documents for insurance and business operations. The ideal candidate has hands-on SmartCOMM Designer experience and a strong background in enterprise document composition, with prior experience on legacy CCM platforms considered a strong asset.

Job Duties

• Design, build, and unit-test SmartCOMM templates, content blocks, and business rules using SmartCOMM Designer.
• Build, remediate, and enhance SmartCOMM templates and business rules, including migrating logic from legacy composition platforms as needed.
• Build and validate data mappings (XML/JSON) between source systems (policy administration, billing, claims) and SmartCOMM templates.
• Configure and test multi-channel output (print, PDF, email, portal) ensuring consistent rendering and compliance with brand/regulatory standards.
• Partner with QA and business analysts to define test cases, execute SIT/UAT cycles, and resolve defects.
• Troubleshoot production issues related to document generation, formatting, fonts, and data population.
• Document technical designs, mapping specifications, and unit test evidence per program standards.
• Collaborate with the Guidewire composition/orchestration teams where document triggers integrate with policy workflows.
• Participate in Agile/Scrum ceremonies (sprint planning, stand-ups, backlog refinement) and provide effort estimates.
• Support release activities including migration planning, deployment validation, and post-release monitoring.

Qualifications

• 5+ years of hands-on experience with SmartCOMM (Smart Communications) Designer — including experience under its prior product name, Thunderhead — or equivalent CCM platform, with strong willingness/ability to ramp quickly on SmartCOMM.
• Solid understanding of document composition concepts: templates, content library, business rules, data mapping, and multi-channel output.
• Experience working in an insurance, banking, or other regulated industry producing customer-facing correspondence (policy documents, statements, notices) preferred.
• Strong analytical and debugging skills; comfortable tracing data issues from source system through to rendered output.
• Excellent written and verbal communication skills; able to work directly with business stakeholders on requirements.
• Experience in Agile/Scrum delivery environments.

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

About Auto Club Enterprises

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

When we embrace our diversity – we win.

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.