Guidewire Billing Center Business Analyst

ValueMomentum; New Jersey; On-site; USD 110,000 - 150,000; Full time

Job summary

ValueMomentum’s Technology Center seeks an experienced Guidewire Business Analyst (BA) with deep expertise in BillingCenter and Smart Communications forms and correspondence solutions. You will bridge business stakeholders, billing operations, customer communications, and IT teams to define and document requirements for billing processes, invoices, notices, statements, and customer-facing communications.

The role requires strong P&C insurance domain knowledge, hands-on experience with Guidewire

Qualifications

• Bachelor's degree in a related field with substantial BA experience.
• 8+ years of Business Analysis experience.
• 5+ years of Guidewire BillingCenter experience.
• 2+ years of Smart Communications experience.
• Experience in P&C Insurance and billing processes.

Responsibilities

• Collaborate with stakeholders, billing ops, customer service, product owners, and IT to document requirements.
• Conduct workshops and discovery to capture current and future business processes.
• Create BRD, FRS, user stories, and acceptance criteria.
• Translate requirements into BillingCenter configurations and Cloud/On-prem solutions.
• Define and validate SmartCOMM templates, forms, and document generation.

Skills

Requirements Elicitation

Process Mapping

Gap Analysis

User Story Development

UAT Coordination

Stakeholder Management

Requirements Traceability

Education

Bachelor's Degree in Business/Information Systems/CS

Tools

Guidewire BillingCenter

Smart Communications (SmartCOMM)

JIRA

Confluence

Microsoft Visio

Microsoft Office Suite

Job description

Guidewire Business Analyst – BillingCenter & Smart Communications Forms

At ValueMomentum’s Technology Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise.

Position Summary

We are seeking an experienced Guidewire Business Analyst (BA) with deep expertise in Guidewire BillingCenter and Smart Communications (SmartCOMM) forms and correspondence solutions. The ideal candidate will bridge the gap between business stakeholders, billing operations teams, customer communications teams, and technical delivery teams to define, analyze, and document requirements for billing processes, invoices, notices, statements, and customer-facing communications.

The candidate should possess strong Property & Casualty (P&C) insurance domain knowledge, Guidewire BillingCenter implementation experience, and hands-on experience gathering requirements for SmartCOMM templates, forms, and document generation solutions.

Key Responsibilities

Business Analysis & Requirements Management

• Collaborate with business stakeholders, billing operations teams, customer service representatives, product owners, and IT teams to gather and document business requirements.


• Conduct workshops, interviews, and discovery sessions to understand current-state and future-state business processes.


• Create and maintain:


• Business Requirements Documents (BRD)


• Functional Requirements Specifications (FRS)


• User Stories


• Acceptance Criteria


• Process Flow Diagrams


• Gap Analysis Documents


• Facilitate requirements prioritization and backlog grooming sessions.


• Ensure requirements align with business objectives and regulatory requirements.


• Analyze and document BillingCenter business processes including, Account Management, Agency Bill, Direct Bill, Payment Plans, Commission Management, Delinquency Processes, etc.


• Work closely with BillingCenter configuration and development teams to translate business requirements into system solutions.


• Support BillingCenter Cloud implementation activities.


• Perform impact analysis for billing enhancements and production support requests.


• Validate BillingCenter functional design and configuration against business requirements.

Smart Communications (SmartCOMM) Responsibilities

• Gather and define requirements for customer correspondence and forms.


• Partner with business users to identify communication needs across Billing Templates and Policy Templates.


• Develop document inventory and communication matrix.


• Document requirements for form layouts, dynamic content, conditional logic, variable data mapping


• Collaborate with SmartCOMM developers and architects to design templates and document composition solutions.


• Review and validate SmartCOMM template designs, business rules, and output documents.


• Support user acceptance testing and business validation of generated forms and correspondence.

Stakeholder Management

• Act as liaison between business stakeholders and technical teams.


• Facilitate requirement reviews and design walkthroughs.


• Present functional solutions to business and executive stakeholders.


• Provide project status updates and requirements traceability reporting.

Required Qualifications

• Bachelor's Degree in Business, Information Systems, Computer Science, or related field with 10 years of experience.


• 8+ years of Business Analysis experience.


• 5+ years of Guidewire BillingCenter experience.


• 2+ years of Smart Communications (SmartCOMM) experience.


• Experience in Property & Casualty (P&C) Insurance.


• Strong understanding of policy billing and premium collection processes.


• Experience with Agile/Scrum methodologies.


• Proven experience creating business and functional requirements documentation.

Required Technical Skills

• Guidewire Data Model Understanding


• BillingCenter Cloud (preferred)

Smart Communications

• SmartCOMM Template Design Concepts


• Communication Workflows


• Forms Requirements Analysis


• Variable Data Mapping


• Dynamic Content Rules


• Communication Preference Management


• Document Composition and Generation Processes

Business Analysis

• Requirements Elicitation


• Process Mapping


• Gap Analysis


• User Story Development


• UAT Coordination


• Stakeholder Management


• Requirements Traceability

Tools

• JIRA


• Confluence


• Microsoft Visio


• Microsoft Office Suite

Preferred Qualifications

• Smart Communications Certification or implementation experience.


• Experience working in large-scale BillingCenter transformation programs.


• Experience supporting communications and billing processes for Personal & Commercial lines.


• Strong analytical and problem-solving skills.


• Excellent communication and presentation abilities.


• Ability to work with both business and technical stakeholders.


• Detail-oriented with strong documentation skills.


• Strong understanding of insurance billing operations.


• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Success Criteria

The successful candidate will:

• Drive high-quality requirements for BillingCenter enhancements and implementations.


• Ensure accurate translation of business needs into SmartCOMM forms and correspondence solutions.


• Improve billing communication effectiveness and customer experience.


• Reduce rework through clear requirements and stakeholder alignment.


• Support successful delivery of BillingCenter and SmartCOMM initiatives on time and within budget.

At ValueMomentum’s Technology Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise

ValueMomentum is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the recruitment process, in accordance with applicable laws.