Smart Home Solutions Consultant - In-Home Installations (Commission)

ADT Security Services; Louisville (KY); Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure every solution fits their unique needs with proactive support and upsell opportunities.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and clean driving record; additional licensing may be needed by location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer's existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer communication

Technical aptitude

Smart home devices

Learning agility

Adaptability

Education

High school diploma or equivalent

Tools

Smart home ecosystems

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure every solution fits their unique needs with proactive support and upsell opportunities.