In-Home Smart Home Solutions Specialist

ADT Security Services; Chattanooga, Northern (TN, KY); Hybrid; USD 71,635,000 - 144,648,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability, life,

Well-being programs

Paid time off

Flexible work schedule

Career growth opportunities

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a secure home setup. You’ll combine hands-on installation with consultative sales, helping clients understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, onboard new clients, and identify upsell opportunities while delivering exceptional service in customers’ homes.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record required; may need location-based licensing.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

High school diploma

Driver's license

Customer-focused communication

Technical aptitude with smart devices

Understanding home network interplays

System design advice

Willingness to learn new tools

Lifting ability (10+ lbs)

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a secure home setup. You’ll combine hands-on installation with consultative sales, helping clients understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, onboard new clients, and identify upsell opportunities while delivering exceptional service in customers’ homes.