Smart Home Solutions Consultant

ADT Security Services; San Antonio, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a comprehensive home safety and automation system. You will blend hands-on installation with consultative sales, educating customers on ADT app features and ensuring solutions meet unique needs.

You will activate systems, install security hardware and IoT devices, and help customers integrate new products into their existing setup while delivering exceptional service.

Qualifications

• High school diploma or equivalent.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer communication

Technical aptitude

Smart home ecosystems

Home network concept

Continuous learner

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a comprehensive home safety and automation system. You will blend hands-on installation with consultative sales, educating customers on ADT app features and ensuring solutions meet unique needs.

You will activate systems, install security hardware and IoT devices, and help customers integrate new products into their existing setup while delivering exceptional service.