In-Home Smart Home & Security Consultant

ADT Security Services

Lancaster (Lancaster County)

On-site

USD 52,000 - 105,000

Full time

8 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability Insurance

Life Insurance

Paid Time Off

Career growth opportunities

Flexible schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing secure home setups. You’ll combine hands-on installation with consultative sales, explaining how security, IoT devices, and smart home products work together, and you’ll activate systems.

You will educate customers on the app, integrate new products with existing setups, troubleshoot questions, and onboard customers. Training is provided with uncapped commissions and competitive benefits.

Qualifications

High school diploma or equivalent.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.

Responsibilities

Deliver in-home consultations and assessments
Recommend smart home and security solutions based on customer goals
Install and activate security hardware, cameras, IoT devices, and smart home products
Integrate new products with the customer’s existing setup
Troubleshoot and resolve technical questions
Complete customer onboarding and product education
Build long-term customer confidence through proactive support
Identify upsell opportunities that strengthen home protection