In-Home Smart Home & Security Consultant

ADT Security Services; Springfield (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability, life

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT Security Services is hiring a Smart Home Consultant to design and install home security solutions, combining hands-on setup with consultative sales. You will guide residential customers, explain how security and IoT devices work together, activate systems, and educate customers on the app and features.

You will tailor solutions to each home, ensuring ongoing support and confidence. The role emphasizes in-home service, customer education, and long-term engagement, with uncapped commissions

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer service

Sales

Technical aptitude

Communication skills

Team player

Education

High school diploma or equivalent

Job description

ADT Security Services is hiring a Smart Home Consultant to design and install home security solutions, combining hands-on setup with consultative sales. You will guide residential customers, explain how security and IoT devices work together, activate systems, and educate customers on the app and features.

You will tailor solutions to each home, ensuring ongoing support and confidence. The role emphasizes in-home service, customer education, and long-term engagement, with uncapped commissions