Smart Home Consultant: In-Home Security & IoT Expert

ADT Security Services; Davenport (IA); On-site; USD 35,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT Security Services seeks a Smart Home Consultant to guide residential customers in designing a secure home setup, combining hands-on installation with consultative sales. You’ll activate systems, educate customers on our app and features, and tailor solutions to fit each home’s needs.

You will engage in in-home consultations, install devices, troubleshoot questions, and build lasting customer confidence through proactive support. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems.
• Ability to work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude with smart devices

Ability to lift 10+ lbs

Willingness to learn

Education

High school diploma or equivalent

Job description

ADT Security Services seeks a Smart Home Consultant to guide residential customers in designing a secure home setup, combining hands-on installation with consultative sales. You’ll activate systems, educate customers on our app and features, and tailor solutions to fit each home’s needs.

You will engage in in-home consultations, install devices, troubleshoot questions, and build lasting customer confidence through proactive support. A valid driver’s license is required.